Manager (Up to $5.5k/ 9 Months Contract/ Immediate)

We Got This — Singapore (nationwide) (nationwide) Manager (Up to $5.5k/ 9 Months Contract/ Immediate) Singapore (nationwide) (nationwide), Singapore (nationwide) (nationwide) | Posted on 10/10/2020

Position Summary

The Contact Centre Manager will oversee the day-to-day operations of a government project located in Kaki Bukit, ensuring all standards and procedures are adhered to. This role involves managing a team effectively while conducting periodic reviews and developing strategies for process improvement.

Responsibilities

• Manage daily operations of the Contact Centre effectively
• Ensure all standards and procedures are followed and maintained
• Conduct periodic reviews of existing procedures and develop strategies for improvement
• Review KPIs to ensure optimal performance

What We're Looking For

We seek a skilled Contact Centre Manager with experience in managing teams, implementing processes, and driving operational excellence. Key skills include strong leadership, process optimization, and the ability to maintain high standards of service delivery.

• Proven experience as a Contact Centre Manager or similar role
• Strong leadership and team management abilities
• Experience in managing operations within a contact centre environment
• Able to develop and implement process improvements
• Excellent communication and interpersonal skills

Why Join We Got This

Joining We Got This means being part of a dynamic organization committed to delivering exceptional service. Our team is dedicated to supporting government projects, ensuring that every interaction with our clients is seamless and effective.

Ready to Apply?

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