- Company: TD
- Location: Montréal, Québec
TD — company details are preparing and update automatically in a few seconds (or refresh).
Join our dynamic team at TD as a Bilingual Contact Center Rep III, Direct Investing in Montréal, Québec. This full-time position offers the opportunity to make a significant impact in a fast-paced environment.
Role Overview
In this role, you will serve as a key point of contact for clients seeking information and support regarding their direct investing accounts. Your primary responsibility will be to provide exceptional customer service while ensuring all inquiries are addressed promptly and accurately. You will also contribute to maintaining high standards of client satisfaction and operational efficiency within the contact center.
What You'll Do
- Handle inbound calls and emails from clients regarding their direct investing accounts.
- Provide clear and concise explanations of account details, investment options, and transaction processes.
- Assist clients with account management tasks such as deposits, withdrawals, and account transfers.
- Escalate complex issues to the appropriate departments for resolution and follow up with clients on the status of their cases.
- Maintain accurate records of all client interactions and ensure compliance with regulatory requirements.
What You Bring
- Bilingual fluency in French and English (spoken and written).
- Previous experience in a contact center or client service role, preferably in financial services.
- Strong communication and problem-solving skills.
- Demonstrated ability to multitask and manage time effectively in a high-volume environment.
- Proficiency in Microsoft Office applications and CRM systems.
- Familiarity with investment products and financial markets is an asset.
About the Company
TD is hiring for this role and offers a supportive team environment where you can grow both professionally and personally. As part of our team, you will have access to ongoing training and development opportunities to enhance your skills and advance your career.
Apply Today
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Listing facts
- Role Bilingual Contact Center Rep III, Direct Investing
- Employer TD
- Location Montréal, Québec
- Type Full Time
- Posted July 10, 2026
- Apply by August 9, 2026
- Country Canada
- Overview Full job description on this page (302 words)
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