Collection Agency Compliance Manager

Trustingsocial invites applications for a Collection Agency Compliance Manager role based in Dallas, Texas, focused on hands-on leadership of consumer debt collection regulations and multi-state agency licensing as a full-time, on-site position.

What This Role Involves

This Collection Agency Compliance Manager opportunity at Trustingsocial in Dallas, Texas, calls for an individual who will act as the named Qualifying Individual accountable for collection agency licenses in every jurisdiction of operation. The work embeds regulatory standards into everyday business processes and technology-supported systems, with ownership of the overall Compliance Management System and Third-Party Risk Management approach. Continuous personal eligibility for Qualifying Individual status across states, including required background screenings by licensing bodies, forms an essential ongoing aspect of the position. Expertise must come strictly from accounts receivable management settings; backgrounds limited to cybersecurity or information technology frameworks do not meet the needs of this Collection Agency Compliance Manager role near Dallas, Texas.

Key Responsibilities

• Act as Qualifying Individual on collection agency licenses for current and future jurisdictions, handling credential maintenance, filings, renewals, amendments, and substitutions while tracking eligibility requirements and NMLS registration status as applicable.
• Direct the Compliance Management System through established monitoring schedules, issue logging, escalation paths, and reporting for leadership and board review, while keeping policies, procedures, vendor records, and supporting materials ready for any audit.
• Track federal and state rulemaking changes, evaluate operational effects, roll out needed policy adjustments, and create practical training sessions that equip operations, product, and client teams with clear regulatory direction.
• Oversee Third-Party Risk Management by performing vendor due diligence, risk evaluations, continuous reviews, and documentation, plus maintaining a risk register plus escalation process that covers compliance posture, data practices, stability, and enforcement history.
• Build compliance safeguards into automated and AI-supported collection workflows, approve model applications before launch, check decision processes against consumer protection rules such as ECOA and UDAAP, and automate functions like validation notices, opt-out handling, Mini-Miranda statements, and recording disclosures.
• Manage the full consumer complaint process from intake through root-cause work and corrective actions, perform regular UDAAP reviews of communications and system outputs, and assist with internal as well as client, partner, or regulator audits.
• Direct day-to-day adherence to FDCPA standards for collector behavior, timing, notices, disputes, and cease requests; Regulation F rules on call limits, electronic consent, and validation models; FCRA/FACTA credit reporting accuracy, Metro 2 format, and dispute processes; TCPA consent systems, opt-outs, and dialing practices; UDAAP risk analysis; and relevant CFPB guidance with briefings for leadership.

Who We're Looking For

• Seven to ten or more years of direct compliance work inside the accounts receivable management industry or a licensed collection agency setting, including the most recent two years spent in ARM-focused activities; prior service as Qualifying Individual, License Contact, or Responsible Individual on state collection licenses is strongly preferred and will receive priority.
• Readiness and legal eligibility to begin Qualifying Individual duties immediately, completing every state-required screening and filing as a continuing employment condition, plus active NMLS Individual Registration or confirmed ability to secure it before starting.
• Operational mastery—beyond basic familiarity—of FDCPA, Regulation F, FCRA, FACTA, TCPA, UDAAP, ECOA, GLBA, CFPB examination procedures, Mini-Miranda language, Metro 2, NMLS processes, and multi-state collection agency licensing frameworks as they apply inside debt collection operations.
• RMAI CCCP certification or a clearly documented equivalent such as ACA FACAI or CRCM earned with substantial ARM experience.
• Preferred capabilities include comfort using compliance dashboards and automation tools, prior design and maintenance of third-party risk programs with audit-ready files, experience weaving controls into technology platforms rather than relying solely on after-the-fact review, plus strong drafting and presentation skills for policies, team training, and executive reports, all demonstrated in a fast-paced environment that treats compliance as a core business driver.
• Must live in or be prepared to relocate to the Dallas–Fort Worth metropolitan area because consistent physical presence at the principal Dallas, Texas location is required for Qualifying Individual licensing obligations and direct oversight.

Working at Trustingsocial

Trustingsocial is hiring for this role and offers a supportive team environment.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.