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Trustingsocial invites applications for a Collection Agency Compliance Manager role based in Dallas, Texas, United States, focused on hands-on leadership of consumer debt collection regulations and multi-state agency licensing as a full-time, on-site position. What This Role Involves This Collection Agency Compliance Manager opportunity at Trustingsocial in Dallas, Texas, United States, calls for an individual who will act as the named Qualifying Individual accountable for collection agency licenses in every jurisdiction of operation. The work embeds regulatory standards into everyday business processes and technology-supported systems, with ownership of the overall Compliance Management System and Third-Party Risk Management approach. Continuous personal eligibility for Qualifying Individual status across states, including required background screenings by licensing bodies, forms an essential ongoing aspect of the position. Expertise must come strictly from accounts receivable management settings; backgrounds limited to cybersecurity or information technology frameworks do not meet the needs of this Collection Agency Compliance Manager role near Dallas, Texas, United States. Key Responsibilities Act as Qualifying Individual on collection agency licenses for current and future jurisdictions, handling credential maintenance, filings, renewals, amendments, and substitutions while tracking eligibility requirements and NMLS registration status as applicable. Direct the Compliance Management System through established monitoring schedules, issue logging, escalation paths, and reporting for leadership and board review, while keeping policies, procedures, vendor records, and supporting materials ready for any audit. Track federal and state rulemaking changes, evaluate operational effects, roll out needed policy adjustments, and create practical training sessions that equip operations, product, and client teams with clear regulatory direction. Oversee Third-Party Risk Management by performing vendor due diligence, risk evaluations, continuous reviews, and documentation, plus maintaining a risk register plus escalation process that covers compliance posture, data practices, stability, and enforcement history. Build compliance safeguards into automated and AI-supported collection workflows, approve model applications before launch, check decision processes against consumer protection rules such as ECOA and UDAAP, and automate functions like validation notices, opt-out handling, Mini-Miranda statements, and recording disclosures. Manage the full consumer complaint process from intake through root-cause work and corrective actions, perform regular UDAAP reviews of communications and system outputs, and assist with…
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