Senior Manager, Digital Customer Data Products – Product Manager

Step into a pivotal leadership opportunity as a Senior Manager, Digital Customer Data Products – Product Manager, shaping how customer data fuels a connected digital ecosystem across the United States (nationwide) (nationwide).

About the Role

This senior position sits where data engineering, digital product management, customer experience, and enterprise architecture meet. You will define and own the customer data product vision, ensuring that information about customers, dealers, distributors, and service interactions is consolidated into a single, well-governed, and actionable foundation. A core part of the work involves building Customer Data Platform (CDP) and Master Data Management (MDM) capabilities that power personalization, advanced analytics, AI-driven insight, and smooth integration across Salesforce, SAP, and other digital platforms supporting HVAC partners.

Key Responsibilities

• Set the strategy and product roadmap for customer data, spanning CDP, MDM, and 360-degree customer capabilities, prioritized around business value and revenue growth.
• Create a trusted single source of truth for customer, dealer, distributor, and service data aligned to enterprise architecture.
• Frame concrete use cases including segmentation, personalization, forecasting, case optimization, and AI-powered recommendations.
• Collaborate with Digital, Sales, Marketing, Commercial, Customer Service, and Operations leaders, acting as the connection between business stakeholders and technical, analytics, and AI teams.
• Champion AI-enabled journeys such as predictive service insights, next-best-action guidance, and lead scoring, while guiding governance and investment decisions.

Qualifications

• Bachelor's degree, ideally in business, data, technology, or a related discipline (or equivalent experience).
• 5+ years in digital, data, or digital product leadership, plus 5+ years guiding enterprise data initiatives, CDP/MDM programs, or data product teams.
• Hands-on knowledge of customer data models, identity resolution, integration patterns, and ecosystems like Salesforce and SAP.
• Familiarity with AI/ML applications, data-driven personalization, and Agile product practices including roadmap and backlog management.
• Skill in translating complex business needs into scalable solutions and leading through influence in a matrixed environment.
• Unrestricted authorization to work in the USA; visa sponsorship is not offered.

About name

name is a global leader in intelligent climate and energy solutions, advancing temperature control, air quality, and transportation technologies that bring comfort, safety, and sustainability to everyday life and critical industries. The company succeeds through an inclusive, world-class workforce that keeps the customer at the heart of every decision.

How to Apply

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