Business Support Specialist

Join Smith Brothers Insurance, LLC as a Business Support Specialist in our Glastonbury office and become a cornerstone of our service-driven team. This full-time position is ideal for someone who thrives in a collaborative environment where attention to detail and proactive problem-solving directly impact client satisfaction and operational success.

About the Role

As a Business Support Specialist at Smith Brothers Insurance, you'll bridge our internal teams and clients to ensure seamless operations and exceptional service delivery. Your contributions will strengthen our agency's efficiency and growth by managing administrative functions, supporting client needs, and coordinating across departments. You'll work closely with sales, client service, and operations professionals—each day bringing new opportunities to streamline processes and exceed expectations.

What You'll Do

• Manage client service requests and follow up systematically to ensure timely resolution
• Coordinate with sales, service, and operations teams to align priorities and meet agency goals
• Maintain accurate client records and documentation, ensuring compliance and accessibility
• Schedule appointments, manage calendars, and organize logistics for team members
• Process administrative tasks such as policy inquiries, renewals, and service updates
• Support client onboarding and provide guidance on services and account status
• Identify process improvements and share insights with your team to boost efficiency

What We're Looking For

• Proven experience in business support, administrative services, or customer-facing roles
• Strong organizational and time management skills with ability to prioritize multiple tasks
• Excellent written and verbal communication abilities
• Proficiency with office software, email systems, and database management
• Detail-oriented mindset with commitment to accuracy and compliance
• Collaborative attitude and comfort working across departments
• Professional approach to client interactions and confidentiality

About Smith Brothers Insurance, LLC

Smith Brothers Insurance, LLC serves the Hartford County community with trusted insurance solutions and personalized service. Our team is built on professionalism, integrity, and a genuine commitment to client success.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.