- Company: Mitch Insurance
- Location: Whitby, Durham region
- Salary: Pay not listed
Mitch Insurance at a glance
SEC filings mentioning "Mitch Insurance": 18 — search EDGAR
DIRECTOR, PERSONAL LINES CLIENT CARE
What This Role Involves
The Director of Personal Lines Client Care at Mitch Insurance is pivotal in enhancing our clients' experience with insurance. You will lead a team dedicated to providing exceptional customer service and support, ensuring that every interaction leaves the client feeling valued and informed.
What You'll Do
- Develop and implement strategies to improve client satisfaction and retention within the personal lines segment.
- Oversee day-to-day operations of the client care department, including team management and performance evaluation.
- Collaborate with cross-functional teams to ensure seamless service delivery and product offerings.
- Analyze client feedback and market trends to drive continuous improvement in our services.
Requirements
- A minimum of 10 years of experience in insurance, with at least 5 years in a leadership role.
- Demonstrated success in managing large teams and driving positive client outcomes.
- Strong interpersonal skills with the ability to build rapport and resolve complex issues.
- Experience in developing and executing strategic plans for customer service excellence.
More About Mitch Insurance
Mitch Insurance is committed to transforming how people perceive insurance, making it a positive experience. We foster a culture of kindness, positivity, and inclusivity, where collaboration, innovation, and mutual inspiration are at the core of our operations. Join us in our mission to make insurance lovable.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Mitch Insurance online
Working in Whitby, Durham region
Weather right now in Whitby, Durham region: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This role is based in Whitby in Durham Region, within Ontario’s Golden Horseshoe. Ontario is Canada’s most populous province and its southernmost, with more than 14 million residents as of the 2021 census—about 38.5% of the national population. It ranks second among provinces by total area. See Ontario on Wikipedia.
Ontario is the southernmost province of Canada. Located in Central Canada, Ontario is the country's most populous province. As of the 2021 Canadian census, it is home to over 14 million people, which is 38.5% of the country's population. Ontario is the second-largest province by total area and the fourth-largest jurisdiction of all the Canadian provinces and territories. It is home to the nation's
Note: Canada observes a public holiday on Sep 7 — Labour Day.
National unemployment rate in Canada: 6.9% — via World Bank
GDP per capita in Canada: $55,698 — via World Bank
Consumer price inflation in Canada: 2.1% (annual) — via World Bank
Real GDP growth in Canada: 1.7% (annual) — via World Bank
Average hours worked per year in Canada: 1,687 — via OECD
- Elevation 95m (312 ft)
Source: Wikipedia (state)
Best fit for an insurance client-care leader ready to run personal-lines service in Whitby for Mitch Insurance, with on-site presence and a focus on team performance and customer outcomes.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Director, Personal Lines Client Care
- Employer Mitch Insurance
- Location Whitby, Durham region
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 22, 2026
- Apply by September 21, 2026
- Country Canada
- Overview Full job description on this page (254 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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