- Company: Nelnet
- Location: Brownsville, Texas
- Salary: Pay not listed
Nelnet at a glance
nelnetinc.com- Ticker NNI
10,947 employees covered under a retirement plan (2023 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 549300T6B0Q52I6OM558, US) — via GLEIF
Nelnet (NYSE: NNI) is a U.S. financial-services company focused on student and consumer loan origination and servicing, with related investing, banking, and broadband interests. It is headquartered in Lincoln, Nebraska (nelnetinc.com).
1,153 Wikipedia views in July 2026 — a rough gauge of public visibility.
Firstmark Customer Service Representative - Start date 9/14/2026
Nelnet, Brownsville, Texas
Full Time, No Remote
The Opportunity
Nelnet is seeking a dedicated and customer-focused Firstmark Customer Service Representative to join our team in Brownsville, Texas. As part of this role, you will provide exceptional service to our clients, ensuring their needs are met with efficiency and care. This position offers the opportunity to be part of a company committed to enriching lives through its diverse range of services including student loan servicing, professional services, consumer loans, payments processing, renewable energy solutions, and education expertise.
What You'll Do
- Respond to inquiries from clients via phone, email, or chat
- Assist with account management and issue resolution
- Provide accurate and timely information regarding company policies and procedures
- Handle a high volume of calls while maintaining a positive customer service attitude
- Follow up on client concerns to ensure satisfaction
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year of experience in customer service or related field
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently under pressure
- Prioritization and time management skills
Working at Nelnet
Nelnet has a rich history of over 40 years, serving its customers, associates, and communities with dedication. As part of our team, you will enjoy competitive benefits and opportunities for professional growth. Our commitment to service excellence is reflected in the care we provide to each client.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Nelnet online
What people say about Nelnet
No Glassdoor, Indeed, or star-rated employee reviews appear in the provided data. Public discussion links include Hacker News threads such as college-loan industry debate and unrelated hiring/news posts—not workplace ratings.
- Ask HN: Who's Hiring? (take 2)
- Ripping Off Young America: The College-Loan Scandal
- Don't send me a message to tell me I have a message
- US Supreme Court limits federal judges' power to block Trump orders
Recent news
- Winners And Losers Of Q1: Nelnet (NYSE:NNI) Vs The Rest Of The Consumer Finance Stocks - Yahoo Finance
- Nelnet Campus Commerce, Atrium tie campus cards to payments - Stock Titan
- All eyes on Nelnet earnings as student loan sector shifts - Investing.com
- Price to sales forward of Nelnet, Inc. – NYSE:NNI - TradingView
- ‘A lighthouse in Nebraska’: How Lincoln-based Nelnet helped supercharge the local startup ecosystem - Silicon Prairie News
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Brownsville, Texas
Weather right now in Brownsville, Texas: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Brownsville, Texas, is Cameron County’s seat on the South Texas Gulf Coast beside Matamoros, Mexico. The 2020 census counted about 186,738 residents across roughly 145 sq mi—an on-site role in a border metro, not remote.
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
Note: US observes a public holiday on Sep 7 — Labour Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 209,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in Texas: 4.4% — via U.S. Bureau of Labor Statistics
Cost of living in Texas: 2.9% below the national average — via BEA
Minimum wage in Texas: $7.25/hr — via FRED
Real GDP per capita in Texas: $71,814 — via FRED
Home prices in Texas (year over year): +1.2% — via FRED
Median household income in Cameron County: $51,334 — via US Census ACS / Data USA
Average commute time in Cameron County: 21 min — via US Census ACS / Data USA
Most common commute in Cameron County: Drove Alone (76%) — via US Census ACS / Data USA
Households with home internet in Cameron County: 84% — via US Census ACS / Data USA
Nearby history: Fernandez, Miguel, Hide Yard, listed 1990 (132m away) — via National Register of Historic Places
Typical climate: average high 84°F / low 65°F year-round (summers around 93°F, winters around 53°F) — via NOAA 1991-2020 Normals
Walkability: Below average walkable — via EPA National Walkability Index
Typical rent nearby: $866/mo · $1,047/mo — via HUD Fair Market Rents
- Elevation 17m (56 ft)
Source: Wikipedia (state)
Prepare examples of calm conflict handling, accurate account notes, and explaining financial rules clearly. Expect scenarios on payment issues, hardship options, and compliance. Ask about Firstmark queues, quality metrics, and Brownsville training for the September start.
Strong fit if you want on-site, process-driven borrower support for a loan-servicing brand under Nelnet in Brownsville. Thin public employee-review data; weigh direct recruiter details and the fixed start date.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Firstmark Customer Service Representative – Start date 9/14/2026
- Employer Nelnet
- Location Brownsville, Texas
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 18, 2026
- Apply by September 17, 2026
- Country United States
- Overview Full job description on this page (271 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Ask HN: Who's Hiring? (take 2)
- Hacker News — Ripping Off Young America: The College-Loan Scandal
- Hacker News — Don't send me a message to tell me I have a message
- Hacker News — US Supreme Court limits federal judges' power to block Trump orders
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
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