Customer Representative

CUSTOMER REP - CALL CENTER - REMOTE
At Allied Universal, we are dedicated to excellence in customer service and innovation. Join our team today!

About the Role

Deposita, an Allied Universal Company, is seeking a Customer Experience Representative for a full-time position. This role involves providing exceptional customer support through phone calls and emails. The ideal candidate will be responsible for identifying customers' needs, resolving issues, and escalating cases to appropriate levels when necessary.

• Starting rate at $17.00 per hour; bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives earn $18.00 per hour
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, entering the history of the problem, steps taken, and resolution if applicable
• Willingness to be cross-trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts departmental metrics

Responsibilities

The Customer Experience Representative will:

• Identify and clarify customers' needs
• Provide direct support or guidance toward resolution of issues
• Create cases for all calls and emails received, entering the history of the problem, steps taken, and resolution if applicable
• Escalate to appropriate next level when necessary
• Be willing and able to be cross-trained in other areas of the department
• Demonstrate effective personal performance that positively impacts departmental metrics

Skills & Qualifications

We are looking for candidates with:

• Experience in a technical support role or other technical experience
• Associate’s degree in information technology, Computer Science, or a related field (preferred)
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk (preferred)
• Experience in retail cash offices (preferred)

About Allied Universal

Allied Universal is a global leader in security, loss prevention, and customer service. We are committed to excellence and innovation, providing tailored solutions for our customers across the retail, wholesale, and banking sectors.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.