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Strong fit if you like structured, client-facing work in security or facilities settings and can stay calm, precise, and procedure-driven on shift. Less ideal if you need remote desk work—this role is listed as on-site in the U.S.
As a Customer Representative at Allied Universal, a typical day centers on client-facing support for security or staffing accounts: greeting visitors and employees, answering phones and radios, logging incidents and service requests, coordinating with on-site officers or supervisors, and escalating issues per post orders. Work is usually site-based, shift-oriented, and focused on clear communication, accurate records, and calm problem-solving under site procedures.
No. The listing marks remote as off; expect an assigned U.S. client or site location.
It provides private security and staffing services and is described as the world’s largest private security-guard company (Wikipedia).
Customer service, call handling, incident notes, and reliability on shift matter more here than a single named certification from the empty cert list.
Website: aus.com
Allied Universal is an American private security and staffing company, based in Conshohocken, Pennsylvania and Irvine, California. Formed in 2016 by the merger of AlliedBarton and Universal Services of America, Allied Universal is the world's largest provider of private security guards. It is also the third largest United States–based employer globally with 800,000 employees.
Public cache only — not an employee review.
CUSTOMER REP - CALL CENTER - REMOTEAt Allied Universal, we are dedicated to excellence in customer service and innovation. Join our team today! About the Role Deposita, an Allied Universal Company, is seeking a Customer Experience Representative for a full-time position. This role involves providing exceptional customer support through phone calls and emails. The ideal candidate will be responsible for identifying customers' needs, resolving issues, and escalating cases to appropriate levels when necessary. Starting rate at $17.00 per hour; bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives earn $18.00 per hour Tackle a variety of problems in technical systems with skill and accuracy Create cases for all calls and emails received, entering the history of the problem, steps taken, and resolution if applicable Willingness to be cross-trained in other areas of the department Consistently demonstrate effective personal performance that positively impacts departmental metrics Responsibilities The Customer Experience Representative will: Identify and clarify customers' needs Provide direct support or guidance toward resolution of issues Create cases for all calls and emails received, entering the history of the problem, steps taken, and resolution if applicable Escalate to appropriate next level when necessary Be willing and able to be cross-trained in other areas of the department Demonstrate effective personal performance that positively impacts departmental metrics Skills & Qualifications We are looking for candidates with: Experience in a technical support role or other technical experience Associate’s degree in information technology, Computer Science, or a related field (preferred) Basic understanding of software/hardware troubleshooting Experience in Service Now and TalkDesk (preferred) Experience in retail cash offices (preferred) About Allied Universal Allied Universal is a global leader in security, loss prevention, and customer service. We are committed to excellence and innovation, providing tailored solutions for our customers across the retail, wholesale, and banking sectors. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-10 UTC · getajob.ai