Team Lead, IT Support

Ygovt invites skilled professionals to apply for the Team Lead, IT Support position based in Ucluelet, BC. This full-time opportunity is designed for candidates exploring Team Lead, IT Support jobs in Ucluelet, BC, Ygovt careers, or similar Team Lead, IT Support near me searches who want to guide technical problem-solving in a collaborative setting.

About the Role

In the Team Lead, IT Support role at Ygovt in Ucluelet, BC, you take ownership of frontline technology assistance while directing a small group of support specialists. You balance hands-on issue resolution with coaching, process improvement, and clear communication so users receive timely help and the team grows its capabilities. The position is full time and located on site in Ucluelet, BC, making it a strong match for anyone seeking stable leadership work in IT support close to home.

What You'll Do

• Direct day-to-day IT support workflows, assign tickets, and manage escalations so technical issues are resolved promptly and consistently
• Coach and mentor team members through complex problems involving hardware, software, networks, and user accounts
• Establish practical support standards, document common fixes, and refine processes that improve response times
• Track team workload and performance trends, deliver constructive feedback, and identify training needs
• Partner with colleagues across departments to anticipate recurring technology needs and recommend practical solutions
• Serve as an escalation point for high-priority or sensitive incidents while maintaining calm, clear communication with users

Skills & Qualifications

• Solid background in IT support together with demonstrated experience leading or mentoring technical staff
• Working knowledge of desktop and laptop operating systems, basic networking concepts, and common productivity applications
• Strong analytical ability to diagnose issues methodically and explain solutions in plain language
• Clear verbal and written communication skills suited to both technical teammates and non-technical users
• Organized approach to prioritising multiple requests and keeping service levels steady under pressure
• Willingness to stay current with evolving support tools and practices in a team-lead capacity

About the Company

Ygovt is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.