- Company: Unitedcommunications
- Location: Chapel Hill, Tennessee
- Salary: Pay not listed
Unitedcommunications at a glance
unitedcommunications.comUnitedcommunications (unitedcommunications.com) is hiring a Technical Support Representative in Chapel Hill, Tennessee. Public DATA here is limited to the company domain; confirm culture, products, and team size on the company site before applying.
Unitedcommunications is hiring a full-time Technical Support Representative in Chapel Hill, Tennessee to deliver expert assistance that keeps customers connected and productive every day.
What This Role Involves
This Technical Support Representative position based in Chapel Hill, Tennessee centers on resolving technical questions, guiding users through product features, and ensuring every interaction builds trust and satisfaction. You will serve as a knowledgeable frontline resource for customers seeking clear solutions, while collaborating with teammates to refine support processes that help Unitedcommunications maintain strong service standards in the local market.
Day-to-Day Responsibilities
- Respond promptly to customer inquiries received through phone, email, and chat channels while documenting each case thoroughly.
- Diagnose and troubleshoot hardware, software, and connectivity issues using established diagnostic tools and knowledge resources.
- Walk customers step-by-step through fixes, configuration adjustments, and best practices until their concerns are fully resolved.
- Escalate complex or unresolved tickets to specialized teams and clearly track hand-offs for seamless continuity.
- Update internal databases and share feedback that improves troubleshooting guides and future support quality.
- Maintain a calm, professional tone that turns potentially frustrating moments into positive experiences for every caller.
What We're Looking For
- Strong verbal and written communication skills that let you explain technical concepts in plain, approachable language.
- Proven ability to multitask, prioritize urgent tickets, and stay organized in a fast-paced support environment.
- Foundational technical aptitude covering common operating systems, networking basics, and remote diagnostic software.
- Customer-focused mindset demonstrated through patience, active listening, and a genuine desire to help others succeed.
- High school diploma or equivalent plus any prior experience in technical support, help desk, or related customer service roles.
- Reliable presence for scheduled shifts at the Chapel Hill, Tennessee location and readiness to learn company-specific systems quickly.
About Unitedcommunications
Unitedcommunications is hiring for this role and offers a supportive team environment.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Unitedcommunications online
Working in Chapel Hill, North Carolina
Weather right now in Chapel Hill, Orange County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Listing location is Chapel Hill, Tennessee (on-site). Related area DATA describes Chapel Hill in Orange County, North Carolina. North Carolina sits in the U.S. Southeast, bordered by Virginia, the Atlantic, South Carolina, Georgia, and Tennessee.
North Carolina is a state in the Southeastern and South Atlantic regions of the United States. It is bordered by Virginia to the north, the Atlantic Ocean to the east, South Carolina to the south, Georgia to the southwest, and Tennessee to the west. The state is the 28th-largest and ninth-most populous of the United States. Along with South Carolina, it makes up the Carolinas region of the East Co
Cost of living in North Carolina: 5.7% below the national average — via BEA
Minimum wage in North Carolina: $7.25/hr — via FRED
Real GDP per capita in North Carolina: $60,939 — via FRED
Home prices in North Carolina (year over year): +2.4% — via FRED
Median household income in Orange County: $88,553 — via US Census ACS / Data USA
Average commute time in Orange County: 24 min — via US Census ACS / Data USA
Most common commute in Orange County: Drove Alone (55%) — via US Census ACS / Data USA
Households with home internet in Orange County: 94% — via US Census ACS / Data USA
Nearby history: Beta Theta Pi Fraternity House, listed 2005 (86m away) — via National Register of Historic Places
Typical climate: average high 71°F / low 48°F year-round (summers around 88°F, winters around 30°F) — via NOAA 1991-2020 Normals
- Elevation 150m (492 ft)
Source: Wikipedia (state)
About this role & career path
This role maps to Computer User Support Specialists (O*NET 15-1232.00): user-facing tech help, installs, and light troubleshooting. Common paths lead toward senior support, systems admin, or specialized IT service roles as diagnostics and stakeholder skills deepen.
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- Want a software engineering job? You'll need more than coding skills in the AI era. - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- I was a software engineer who couldn't get excited about AI. Now I'm studying to be a nurse. - Business Insider
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Build the skills for this role
Build from O*NET-aligned tasks: diagnostics, installs, user communication, and system care.
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Be ready to walk through a support ticket end-to-end: clarify the issue, isolate software vs hardware, and explain a safe fix or escalation. Practice explaining installs, cable/OS setup, and how you read manuals or run diagnostics. Prepare examples of calm user coaching and when you involved management on system needs.
Strong fit if you like practical troubleshooting, patient user support, and on-site work in Chapel Hill, Tennessee for Unitedcommunications. Best if you enjoy installs, minor repairs, and turning technical manuals into clear answers—not pure remote chat-only support.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Technical Support Representative
- Employer Unitedcommunications
- Location Chapel Hill, Tennessee
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 16, 2026
- Apply by August 15, 2026
- Overview Full job description on this page (323 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Employer website
Explore related openings
Occupation family: Technical Support Representative
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.