Lolli and Pops Service Lead

Ampersandbrands seeks a Lolli and Pops Service Lead in Sugar Land, Texas. This full-time role focuses on service leadership for candidates passionate about customer success.

About the Role

In the Lolli and Pops Service Lead capacity with Ampersandbrands, you will take charge of service delivery standards at the Sugar Land, Texas site. Your contributions will include coaching associates, managing daily service flow, and fostering an environment where customers feel valued. As a full-time member of the team based in Sugar Land, Texas, you will create direct impact on operational outcomes. Those exploring Ampersandbrands careers or Lolli and Pops Service Lead opportunities near Sugar Land, Texas will appreciate the emphasis on practical leadership development and team empowerment in this position.

Responsibilities

• Direct and inspire the service team to consistently deliver outstanding customer service
• Handle customer inquiries and resolve complaints effectively to ensure satisfaction
• Train and mentor team members on best practices for service delivery
• Monitor service quality and provide reports or insights to management
• Foster teamwork and motivation within the service group
• Assist in achieving team targets related to customer experience metrics

Qualifications

• Prior experience as a service lead or in a comparable supervisory customer service position
• Excellent verbal communication and active listening abilities
• Proven track record of motivating teams and achieving service-oriented goals
• Strong problem-solving skills under time-sensitive conditions
• Reliability for full-time schedules based in Sugar Land, Texas
• A genuine dedication to customer care and team development

About Ampersandbrands

Ampersandbrands is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.