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Prepare STAR stories on coaching under pressure, recovering a bad guest moment, prioritizing during a rush, and enforcing standards without killing team energy. Know Lolli and Pops as a specialty confectionery retail concept under Ampersandbrands and how you’d lead service in a Sugar Land store.
Strong fit if you like specialty retail leadership, hands-on floor work, and coaching in a product-forward candy/gift environment in the Houston-area suburb of Sugar Land (on-site, not remote).
As Lolli and Pops Service Lead for Ampersandbrands in Sugar Land, your day centers on floor leadership: opening or closing the store, coaching associates on guest service and product knowledge, keeping the candy and gift floor stocked and presentation-ready, and stepping in on registers or complex guest issues. You track service standards, hand off shift notes, and keep the team aligned on promotions and inventory priorities.
Focus on retail leadership, conflict resolution, merchandising, inventory discipline, and coaching. No certification list is provided for this posting.
No. The listing is for Sugar Land, TX with remote set to on-site.
Lead store service and team execution—guest experience, floor standards, and day-to-day coaching under Ampersandbrands.
No certification resources were supplied for this family; none are specified in the given data.
Ampersandbrands seeks a Lolli and Pops Service Lead in Sugar Land, TX. This full-time role focuses on service leadership for candidates passionate about customer success. About the Role In the Lolli and Pops Service Lead capacity with Ampersandbrands, you will take charge of service delivery standards at the Sugar Land, TX site. Your contributions will include coaching associates, managing daily service flow, and fostering an environment where customers feel valued. As a full-time member of the team based in Sugar Land, TX, you will create direct impact on operational outcomes. Those exploring Ampersandbrands careers or Lolli and Pops Service Lead opportunities near Sugar Land, TX will appreciate the emphasis on practical leadership development and team empowerment in this position. Responsibilities Direct and inspire the service team to consistently deliver outstanding customer service Handle customer inquiries and resolve complaints effectively to ensure satisfaction Train and mentor team members on best practices for service delivery Monitor service quality and provide reports or insights to management Foster teamwork and motivation within the service group Assist in achieving team targets related to customer experience metrics Qualifications Prior experience as a service lead or in a comparable supervisory customer service position Excellent verbal communication and active listening abilities Proven track record of motivating teams and achieving service-oriented goals Strong problem-solving skills under time-sensitive conditions Reliability for full-time schedules based in Sugar Land, TX A genuine dedication to customer care and team development About Ampersandbrands Ampersandbrands is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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