Customer Success Manager, Mid-Market

Greenhouse is hiring a remote Customer Success Manager, Mid-Market to help our customers transform the way they hire and unlock measurable value from our platform. This full-time role is open to candidates anywhere in the United States.

About the Role

As a Customer Success Manager on our Mid-Market team, you'll own a portfolio of customer relationships and become a trusted partner in their hiring success. This is far more than account maintenance — you'll dig into what each organization is trying to accomplish, define what value means to them, and combine deep product knowledge with AI-powered workflows to deliver it. If you thrive on ambiguity, move quickly with the information at hand, and enjoy turning busywork into automation so you can focus on strategy, you'll feel right at home here.

Key Responsibilities

• Manage a book of mid-market accounts, demonstrating the impact of Greenhouse and driving both gross and net revenue retention.
• Lead thoughtful discovery to understand customer goals, then translate them into business outcomes you execute and confirm.
• Design and improve AI-driven workflows that cut administrative effort and let you scale how you serve every account.
• Make strategic calls about which products and features matter most to each customer in a competitive, fast-moving market.
• Champion customer needs internally across Support, Product, Engineering, and Sales.
• Collaborate with Account Managers to reduce churn, identify expansion opportunities, and secure renewals.
• Work alongside Implementation Strategists to launch new customers successfully during onboarding.
• Take on additional projects as the business evolves.

Qualifications

• 3+ years in account management or customer success, ideally within B2B tech or SaaS.
• A proven record of meeting or exceeding gross revenue retention targets.
• Genuine AI fluency — you've built and refined AI workflows or automations, not simply used the tools.
• Strong written, verbal, and presentation skills.
• A solutions-first approach to objection handling, including high-stakes pricing and product discussions.
• Comfort balancing competing priorities across a large book of business.
• Experience in HR or Talent Acquisition technology is a welcome bonus.
• Your own distinctive, transferable strengths — if you don't tick every box, we still encourage you to apply.

About Greenhouse

Greenhouse exists to make hiring work for everyone, and we use our own product to do exactly that. We're a remote-first company that collaborates with purpose, builds an inclusive culture, and communicates with transparency and accountability. Applicants must be authorized to work in the United States on a full-time basis.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.