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Website: greenhouse.com
In horticulture, a greenhouse is a structure designed to regulate the temperature and humidity of the environment inside it with a view to growing plants. There are different types of greenhouses, but they all have large areas covered with transparent materials that let sunlight enter and that inhibit the loss of the sun's heat. The most common materials used in modern greenhouses for walls and roofs are rigid plastics made of polycarbonate, plastic film made of polyethylene, or glass panes. When sunlight shines into a greenhouse the temperature inside increases, providing …
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Greenhouse is hiring a remote Customer Success Manager, Mid-Market to help our customers transform the way they hire and unlock measurable value from our platform. This full-time role is open to candidates anywhere in the United States. About the Role As a Customer Success Manager on our Mid-Market team, you'll own a portfolio of customer relationships and become a trusted partner in their hiring success. This is far more than account maintenance — you'll dig into what each organization is trying to accomplish, define what value means to them, and combine deep product knowledge with AI-powered workflows to deliver it. If you thrive on ambiguity, move quickly with the information at hand, and enjoy turning busywork into automation so you can focus on strategy, you'll feel right at home here. Key Responsibilities Manage a book of mid-market accounts, demonstrating the impact of Greenhouse and driving both gross and net revenue retention. Lead thoughtful discovery to understand customer goals, then translate them into business outcomes you execute and confirm. Design and improve AI-driven workflows that cut administrative effort and let you scale how you serve every account. Make strategic calls about which products and features matter most to each customer in a competitive, fast-moving market. Champion customer needs internally across Support, Product, Engineering, and Sales. Collaborate with Account Managers to reduce churn, identify expansion opportunities, and secure renewals. Work alongside Implementation Strategists to launch new customers successfully during onboarding. Take on additional projects as the business evolves. Qualifications 3+ years in account management or customer success, ideally within B2B tech or SaaS. A proven record of meeting or exceeding gross revenue retention targets. Genuine AI fluency — you've built and refined AI workflows or automations, not simply used the tools. Strong written, verbal, and presentation skills. A solutions-first approach to objection handling, including high-stakes pricing and product discussions. Comfort balancing competing priorities across a large book of business. Experience in HR or Talent Acquisition technology is a welcome bonus. Your own distinctive, transferable strengths — if you don't tick every box, we still encourage you to apply. About Greenhouse Greenhouse exists…
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