- Full Time
- Melbourne, Australia
Splend
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren’t just about vehicle ownership. We’re also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
The Customer Experience Coordinator at Splend is a face to face position that plays a crucial role in maintaining and enhancing customer relationships post sale. This position is responsible for ensuring that all day to day hub operations related to customer management run smoothly. As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer enquiries.
Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.
Please note: We’re building a talent pool for this role ahead of anticipated growth. If you’re the right fit we’ll be in touch as soon as the position is confirmed – we don’t want to miss great people because of timing.
To apply for this job please visit jobs.lever.co.
Explore Splend online
Working in Melbourne, Melbourne Region
Weather right now in Melbourne, Melbourne Region: checking… · Local time: · Air quality: · Daylight: · UV index:
Melbourne is the capital and most populous city of the Australian state of Victoria and the second most-populous city in Australia. The city's name generally refers to a 9,993-square-kilometre (3,858 sq mi) area, comprising an urban agglomeration of 31 local government areas. The name is also used to specifically refer to the local government area named City of Melbourne, whose area is centred on the Melbourne central business district and some immediate surrounds.
Wellington is the capital city of New Zealand. It is located at the southwestern tip of the North Island, between Cook Strait and the Remutaka Range. Wellington is the third-largest city in New Zealand, and is the administrative centre of the Wellington Region. It is the world's southernmost capital of a sovereign state. Wellington features a temperate maritime climate, and is the world's windiest
🇦🇺 Relocation safety for Australia: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Australia: 4.1% — via World Bank
Recent seismic activity: 5 earthquakes (M4.5+) within 200km in the last 6 months — largest M5.0 near 65 km W of Foxton Beach, New Zealand. via USGS
- Elevation 39m (128 ft)
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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