Sales Support Representative – Commercial

Join Ferguson Enterprises, LLC. as a Sales Support Representative - Commercial and play a key role in delivering exceptional service to our commercial customers throughout Winter Hill, Middlesex County. This full-time position combines customer relationship management with operational efficiency to support our dynamic sales team and drive business growth.

About the Role

As a Sales Support Representative - Commercial at Ferguson, you'll be the backbone of our sales operations, ensuring seamless communication and smooth transaction processing for our commercial accounts. You'll work directly with customers, inside sales professionals, and branch teams to manage inquiries, prepare quotes, process orders, and resolve issues that keep our customers' projects moving forward.

What You'll Do

• Handle inbound customer calls and emails, responding promptly to commercial account inquiries and service requests
• Prepare accurate quotes and proposals using company systems, supporting the sales team with detailed product information
• Process orders, confirm specifications, and coordinate delivery arrangements with warehouse and logistics teams
• Maintain and update customer account information, ensuring data accuracy across all platforms
• Resolve customer concerns and escalate complex issues appropriately, ensuring satisfaction and retention
• Support inventory and product knowledge by staying current with catalog offerings and availability
• Assist with administrative tasks including documentation, scheduling, and reporting as needed

What We're Looking For

• Strong communication and interpersonal skills, with comfort interacting with diverse customer types
• Organizational ability to manage multiple priorities and meet tight deadlines
• Proficiency with computer systems, databases, and Microsoft Office applications
• Customer service mindset with a genuine desire to help solve problems and exceed expectations
• Attention to detail, especially when handling orders, specifications, and account records
• Ability to work effectively as part of a team in a fast-paced environment
• High school diploma or equivalent; prior sales support or customer service experience is a plus

About Ferguson Enterprises, LLC.

Since 1953, Ferguson has been a trusted source of quality supplies and solutions for diverse industries, from commercial construction to residential projects. As a Fortune 500 company, we're committed to making our customers' complex projects simple, successful, and sustainable. Our values—proactive problem-solving, continuous adaptation, and genuine care for our customers and communities—shape everything we do.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.