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Sr. Technical Support Engineer

Pinterest at a glance

SEC filings mentioning "Pinterest": 2,790 · SIC industry: Services-Computer Programming, Data Processing, Etc.search EDGAR

Source: Wikipedia

Pinterest

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn’t just a feature, it’s a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically. 

What you’ll do:

  • Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
  • Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
  • Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners 
  • Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
  • Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
  • Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
  • Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
  • Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
  • Collaborate closely with Product Management and Engineering teams to develop and  tailor products according to specific partner requirements
  • Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
  • Define the tools, processes, and documentation frameworks the team operates within
  • Lead cross-functional initiatives that shape Pinterest’s broader developer ecosystem, and mentor junior team members on technical and partner-facing work
  • Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

What we’re looking for:

  • 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
  • Experience leading technical partner/client calls 
  • Experience integrating external APIs at scale using SDK’s or writing custom client code
  • Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
  • Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
  • Bachelor’s degree in a relevant field or equivalent experience

Relocation Statement:

  •  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

  • We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  • This role will need to be in the office for in-person collaboration 1-2 times per month and therefore needs to be in a commutable distance from one of the following offices: Dublin.

#LI-HYBRID 

#LI-JD1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Location based applicants
€79.337€138.840 EUR

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.
 
By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

To apply for this job please visit www.pinterestcareers.com.

Terms used in this posting

equity
Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
on-call
You may be required to be reachable and available to work outside normal scheduled hours, typically for a set rotation.
relocation assistance
The employer may help cover some or all costs of moving to take the job, such as moving expenses or temporary housing.
hybrid
A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.

What people say about Pinterest

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Working in Dublin, Ireland

Weather right now in Dublin, Ireland: checking… · Local time: · Air quality: · Daylight: · UV index:

Dublin is the capital and largest city of Ireland. Situated on Dublin Bay at the mouth of the River Liffey, it is in the province of Leinster, and is bordered on the south by the Dublin Mountains, part of the Wicklow Mountains range. Dublin is the largest city by population on the island of Ireland; at the 2022 census, the city council area had a population of 592,713, while the city, including suburbs, had a population of 1,263,219, and County Dublin had a population of 1,501,500. Various definitions of a metropolitan Greater Dublin Area exist.

Leinster is one of the four provinces of Ireland, in the east of the island.

🇮🇪 Relocation safety for Ireland: Very Safevia Warnely, CC BY 4.0

National unemployment rate in Ireland: 4.6%via World Bank

  • Elevation 12m (39 ft)

Source: Wikipedia (state)

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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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