Manager, Client Success

What We’re Looking For:

The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.

What You Will Do: 

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
• Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Track and report on client performance metrics and service level agreements.
• Help define and implement best practices for account management, reporting, and client communication.
• Stay informed about industry trends and competitive developments to help guide clients effectively.
• Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

What You Will Bring to the Table:

• • Bachelor’s degree or equivalent experience
  • 6+ years experience in client management, account management, or customer success roles
  • Experience working in the healthcare insurance and/or healthcare audit industry required
  • Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
  • Experience leading or mentoring team members.
  • Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
  • Demonstrated success in delivering client-focused solutions that meet business needs.
  • Excellent problem-solving, organization, and analytical skills.
  • Proficiency in project management and data tools.
  • Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
  • Strong judgment and ability to manage competing priorities effectively.
  • Demonstrated ability to work within a diverse work group environment
  • Willingness to travel up to 15% of the time