- Full Time
- Bangalore, India
Vonage at a glance
vonage.com- Founded 2001
SEC filings mentioning "Vonage": 2,385 · SIC industry: Telephone Communications (no Radiotelephone) — search EDGAR
Source: Wikipedia
Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
Please note the role has Fixed shift timing: 14:30 – 22:30 IST
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
What you’ll bring
- Bachelor’s Degree in Computer Science or equivalent
- At least 2-4 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
- Capable of troubleshooting client and server-side code
- Proven experience leveraging Generative and Agentic AI tools and LLMs to accelerate complex technical troubleshooting, log analysis, and script debugging
Nice to have:
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design
- Proficiency utilizing Zendesk’s advanced AI features and virtual agents to streamline ticket routing, automate responses, and improve resolution efficiency
- Strong experience leveraging Glean to accelerate complex technical troubleshooting
What’s in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-MW1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
To apply for this job please visit job-boards.greenhouse.io.
Explore Vonage online
What people say about Vonage
- Uber has defeated Bill de Blasio’s plan to rein them in
- MI5 comes out against cutting off Internet pirates
- Silicon Valley Startup Ribbit Wants to Take On the Telcos
- Microsoft to invest in Cyanogen
Recent news
- Vonage Launches Protection Suite for Okta for Secure MFA Delivery - Yahoo Finance
- Vonage Integration with ServiceNow Addresses the "Two-Desktop" Challenge - CX Today
- Vonage launches fraud protection suite for Okta authentication - Investing.com
- Vonage brings carrier-backed fraud checks to Canada - Digital Journal
- Vonage Launches Network-Powered Solutions for Fraud Prevention Across Canada - aol.com
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Bangalore, Karnataka
Weather right now in Bangalore, Karnataka: checking… · Local time: · Air quality: · Daylight: · UV index:
Bengaluru, also known as Bangalore, is the capital and largest city of the southern Indian state of Karnataka. As per the 2011 census, the city had a population of 8.4 million, making it the third most populous city in India and the most populous in South India. The Bengaluru metropolitan area had a population of around 8.5 million, making it the fifth most populous urban agglomeration in the country. It is located towards the southern end of the Deccan Plateau, at an altitude of 900 m (3,000 ft) above sea level. The city is known as India's "Garden City", due to its parks and greenery.
Karnataka is a state in the southwestern coast of India. It was formed as Mysore State on 1 November 1956, with the passage of the States Reorganisation Act, and renamed Karnataka in 1973. The state is bordered by the Lakshadweep Sea to the west, Goa to the northwest, Maharashtra to the north, Telangana to the northeast, Andhra Pradesh to the east, Tamil Nadu to the southeast, and Kerala to the so
🇮🇳 Relocation safety for India: High Risk — via Warnely, CC BY 4.0
National unemployment rate in India: 4.2% — via World Bank
- Elevation 921m (3,022 ft)
Source: Wikipedia (state)
Market context
- Similar listings in Bangalore, India 4
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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