Digital Retail Implementation Consultant

Summary:

Summary:

We’re looking for enthusiastic candidates with Retail DMS and/or dealership experience who love challenges, push boundaries, and are passionate about delivering awesome customer experiences. Responsible for the initial phases of an OEM retail product installation, on-time completion, and communications throughout the assigned project timeline and customer support post launch.  Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Duties & Responsibilities:

•    Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
•    Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
•    Obtain critical milestone signoffs from key dealership contacts.
•    Proactively identify implementation risks and mitigate them effectively and efficiently.
•    Manage 5-8 projects at one time.
•    Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
•    Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention.
•    Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
•    Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions.
•    In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows.
•    Deep understanding of Tekion products, including end-user workflows and configurations.
•    Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams’ roles & responsibilities with the project.
•    Represent Tekion in a positive and professional way in all dealership interactions.
•    Foster relationships with all OEM, dealership personnel, and stakeholders.

Qualifications:

•    2+ years of Retail DMS experience or equivalent in the auto industry 
•    Proven experience implementing SaaS solutions in large and small auto dealerships 
•    Experience working in an early-stage startup environment is a plus 
•    Exceptional written and verbal communication skills, interacting with all levels of stakeholders 
•    Established ability to articulate technical jargon into consumable levels of understanding for adult learners 
•    Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams 
•    1+ years in Project Management or Project Lead role is preferred 
•    Travel (flying) is less than 25%  
•    Normally receives little instruction on day-to-day work, general instructions on new assignments. 

Perks & Benefits 

• Competitive compensation and generous stock options    
• 100% employer-paid top-of-the-line medical, dental and vision coverage   
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper     
• Work on the latest and coolest technologies – everything is home-grown and built ground-up    
• A dynamic work environment with a strong sense of community and collaboration    
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy    
• Exciting opportunities for career growth and development    

Current Tekion Employees – Please apply via Greenhouse Internal Job Board