Cosentino
Cosentino is hiring a full-time Customer Service Manager at our Fairfield, New Jersey location. This is your opportunity to lead a customer-focused team within a growing, multinational organization where you'll help drive success for a dynamic, expanding business.
About the Role
As Customer Service Manager for Cosentino's Fairfield operation, you'll oversee the day-to-day activities of our customer service team, ensuring exceptional support and satisfaction for our clients. You'll manage staffing, performance, and processes while working directly with customers and internal stakeholders to resolve issues and build lasting relationships. This role offers meaningful leadership experience in a multinational environment with multiple challenging projects underway.
What You'll Do
- Lead, mentor, and develop a customer service team to meet or exceed performance targets
- Supervise daily customer interactions, support requests, and issue resolution
- Implement and improve customer service processes and procedures
- Monitor team metrics including response times, customer satisfaction, and quality standards
- Handle escalated customer concerns and complex issues with professionalism and tact
- Collaborate with other departments to ensure seamless service delivery
- Provide training and coaching to team members for continuous improvement
- Prepare reports and communicate performance updates to management
What We're Looking For
- Proven customer service experience, preferably in a supervisory or management role
- Strong leadership skills with the ability to motivate and develop team members
- Excellent communication and interpersonal abilities
- Problem-solving mindset with a customer-first approach
- Organizational skills and ability to manage multiple priorities
- Proficiency with customer service software and tools
- Ability to work collaboratively in a multinational, fast-paced environment
- High school diploma or equivalent; bachelor's degree preferred
About Cosentino
Cosentino operates globally as an innovative leader in materials and design solutions. Our Fairfield, New Jersey location serves customers across the region with dedicated, professional service backed by industry expertise and commitment to quality.
How to Apply
To apply for this full-time Customer Service Manager position in Fairfield, New Jersey, submit your application through this listing.
To apply for this job please visit www.adzuna.com.
Working in New Jersey
New Jersey is a state located in both the Mid-Atlantic and Northeastern regions of the United States. Located at the geographic hub of the heavily urbanized Northeast megalopolis, it is bordered to the northwest, north, and northeast by New York State; on its east, southeast, and south by the Atlantic Ocean; on its west by the Delaware River and Pennsylvania; and on its southwest by Delaware Bay and Delaware. At 7,354 square miles (19,050 km2), New Jersey is the fifth-smallest state in land area. According to a 2025 U.S. Census Bureau estimate, it is the 11th-most populous state, with over 9.5
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