116508 Innovation At Work
116508 Innovation At Work seeks an accomplished Switchboard Supervisor to manage telephone communications at a federal medical facility in Jerome, Bronx. As a full-time supervisor, you'll lead a critical operations team responsible for connecting patients, families, and clinical staff through reliable, professional call handling and routing.
About the Role
This Switchboard Supervisor position leads daily communications operations at a federal healthcare facility, ensuring seamless telephone service for patients, visitors, physicians, and administrative personnel. You'll oversee switchboard staff, maintain service standards, troubleshoot communication issues, and implement best practices that keep the facility connected.
What You'll Do
- Direct and supervise switchboard team operations, ensuring consistent, professional telephone service
- Schedule staff shifts and manage daily workflow to meet facility demands
- Train and provide operational guidance to telephone operators
- Monitor call volume, response times, and service quality metrics
- Troubleshoot communication equipment and coordinate technical support when needed
- Maintain accurate call logs and documentation for hospital records
- Handle escalated calls and resolve complex routing issues
What We're Looking For
- Proven supervisory experience managing switchboard or telephone operations teams
- Strong knowledge of PBX systems, phone switches, or hospital communication platforms
- Excellent verbal communication and interpersonal skills
- Ability to prioritize multiple tasks and remain calm during high-volume periods
- Familiarity with federal healthcare environments or medical facilities preferred
- Reliable, professional demeanor and commitment to patient-focused service
About 116508 Innovation At Work
116508 Innovation At Work, Inc. provides specialized staffing and operational support to healthcare facilities nationwide, including federal medical centers. We partner with leading hospitals and government agencies to ensure exceptional service delivery and operational excellence.
How to Apply
Apply through this listing to be considered for the Switchboard Supervisor position at our Jerome, Bronx location.
To apply for this job please visit www.adzuna.com.
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