Servicing
Join Servicing as a Homeowner Support Specialist in Houston, Harris County. This full-time, on-site position offers the chance to be the trusted voice for homeowners navigating their mortgage servicing experience, helping each customer find clear answers and real solutions to their questions and concerns.
About the Role
As a Homeowner Support Specialist with Servicing, you'll be the first point of contact for homeowners seeking assistance with their accounts, transactions, and service needs. Your dedication to clear communication and problem-solving will directly improve customer satisfaction and build lasting relationships that define our reputation in the Houston area.
What You'll Do
- Respond promptly to homeowner inquiries via phone, email, and other channels with accurate, helpful information
- Review account details and transaction histories to understand customer situations and identify the best solutions
- Resolve billing questions, payment issues, and other service concerns with professionalism and care
- Escalate complex issues to appropriate departments while keeping homeowners informed throughout the process
- Document interactions and maintain detailed records to ensure continuity of service
- Collaborate with internal teams to expedite resolutions and enhance the homeowner experience
- Educate homeowners about mortgage servicing processes, payment options, and available resources
What We're Looking For
- Professional communication skills with the ability to explain complex information clearly and patiently
- Strong problem-solving instincts and systematic thinking when addressing customer concerns
- Attention to detail when reviewing accounts, documents, and transaction data
- Reliability and a consistent, empathetic approach to every interaction
- Ability to manage multiple inquiries and prioritize effectively in a dynamic environment
- High school diploma or equivalent; prior customer service experience preferred
- Proficiency with computer systems and willingness to learn new platforms and tools
How to Apply
Ready to make a difference for homeowners in Houston? Submit your application through the job listing to join the Servicing team.
To apply for this job please visit www.adzuna.com.
Working in Houston, Harris County
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