- Company: Straighter Line
- Location: Orlando, Florida
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StraighterLine is hiring a full-time Strategic Customer Success Manager (Strategic CSM), ECE in Orlando, Florida, to champion partner success for one of the most trusted names in affordable online learning.
About the Role
As a Strategic Customer Success Manager (Strategic CSM), ECE at StraighterLine, you will be the dedicated advocate for our most important partner relationships, ensuring institutions and learners get the full value of our course offerings. This is an on-site, full-time position based in Orlando, Florida, ideal for a relationship-driven professional who thrives on turning customer goals into measurable outcomes.
Key Responsibilities
- Serve as the primary point of contact for strategic accounts, building durable, trust-based partnerships.
- Guide partners and learners toward their academic and professional objectives using StraighterLine's catalog of online courses.
- Drive adoption, engagement, retention, and renewal across your assigned portfolio.
- Coordinate across internal teams to resolve issues quickly and deliver a seamless experience.
- Identify opportunities to deepen relationships and expand the impact of StraighterLine's programs.
Qualifications
- Proven experience in customer success, account management, or a comparable client-facing role.
- Strong relationship-building and communication skills, with a consultative, solutions-oriented approach.
- Ability to manage strategic accounts and balance competing priorities effectively.
- A genuine passion for education and helping learners succeed.
- Willingness to work full-time, on-site in Orlando, Florida.
About StraighterLine
StraighterLine is a leading provider of high-quality, affordable online courses designed to help learners earn college credit and advance their professional goals. Each year, roughly 150,000 learners enroll in one of StraighterLine's 215 courses to build new career skills or earn credit recognized by more than 2,000 colleges and universities around the world. Our mission is simple: help students succeed.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.