Customer Service Rep II (Remote)

Join Maximus as a Customer Service Rep II (Remote) in Seybold, Miami-Dade County, and become the dependable voice that helps people get clear answers and timely resolutions. If you thrive on solving everyday problems with patience and professionalism, this full-time role is built for you.

About the Role

As a Customer Service Rep II (Remote) with Maximus in Seybold, Miami-Dade County, you'll respond to a steady stream of routine inquiries across several communication channels. While most contacts follow established patterns, you'll occasionally need to step beyond standard scripts and screens to address situations that call for a bit more judgment and care.

Key Responsibilities

• Deliver attentive customer service for basic and routine questions and issues across multiple channels, including phone calls, email, web chat, and written correspondence.
• Handle predominantly routine interactions while adapting from standard screens, scripts, and procedures when a situation requires it.
• Use a computerized system to log interactions, gather information, and troubleshoot customer concerns.
• Maintain accurate records and follow established processes to ensure each inquiry is resolved appropriately.

Qualifications

• Strong verbal and written communication skills suited to phone, email, chat, and letter-based support.
• Comfort navigating computerized systems for tracking, research, and problem-solving.
• Ability to follow defined procedures while exercising sound judgment when an inquiry falls outside the usual script.
• A patient, customer-focused approach and reliable attention to detail.

About Maximus

Maximus partners with organizations to deliver responsive, people-first customer support. As part of the team in Seybold, Miami-Dade County, you'll contribute to service interactions that help individuals find the information and assistance they need.

How to Apply

Ready to take the next step in your customer service career with Maximus? Submit your application for the Customer Service Rep II (Remote) position through the official listing.

View the full listing and apply