MindPlus (Pvt) Ltd
About the company:
Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world.
About the Job:
The Technical Support Specialist – L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client’s services.
Responsibilities:
- Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity)
- Deliver customer support via phone, email, or chat.
- Log and manage support tickets accurately
- Escalate complex issues to higher-level teams when needed.
- Monitor systems to proactively detect and address issues.
- Assist users with basic software/system training
- Perform routine maintenance tasks (updates, backups, checks)
Qualifications:
- Minimum 1 year of experience in a similar technical support role
- Bachelor’s degree or equivalent qualification
- Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking
- Strong communication and customer service skills
- Solid troubleshooting and problem-solving abilities
- Certifications like CompTIA A+ or Microsoft Fundamentals are a plus
If you are interested, please send your CV to jobs@mindplus.global or apply below.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Sri Lanka
Sri Lanka, officially the Democratic Socialist Republic of Sri Lanka, formerly known as Ceylon, is an island country in South Asia. It is located in the Indian Ocean, southwest of the Bay of Bengal, and is separated from India by the Gulf of Mannar and the Palk Strait. Sri Lanka shares a maritime border with the Maldives to the southwest and India to the northwest, and lies across the Bay of Bengal from Bangladesh and Myanmar to the northeast and the Andaman and Nicobar Islands of India to the east. Its capital is Sri Jayawardenepura Kotte, while Colombo is its largest city and the political,
More jobs at MindPlus (Pvt) Ltd
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.