MindPlus (Pvt) Ltd
Join a leading travel company with a high-performing contact centre that delivers exceptional service and sales support to customers worldwide. We are seeking an experienced Quality & Performance Manager to lead our contact centre QA function, ensuring service excellence, sales conversion optimisation, and compliance across all inbound and outbound sales calls.
Key Responsibilities
- Monitor, evaluate, and score inbound/outbound sales calls against defined quality and performance standards
- Provide constructive feedback, coaching, and guidance to sales agents to improve call quality, objection handling, and conversion rates
- Track, analyse, and report on QA performance metrics to identify trends, training needs, and process improvements
- Ensure all calls comply with company policies, sales scripts, and regulatory guidelines
- Work closely with Sales, Operations, and Training teams to develop improvement plans and drive consistent service quality
- Recommend process enhancements and best practices to boost customer experience and sales performance
- Prepare and present detailed QA and performance reports to senior management
Requirements
- Proven experience in Quality Assurance, Sales Coaching, or Team Performance Management within a sales-driven or travel industry contact centre
- Strong understanding of sales processes, conversion optimisation, and objection handling techniques
- Excellent communication, coaching, and interpersonal skills
- High attention to detail with strong analytical and problem-solving abilities
- Proficiency in CRM systems, call monitoring tools, and performance reporting
- Ability to work effectively in a fast-paced, target-driven environment
Salary & Benefits
- Competitive salary and performance incentives
- Career growth opportunities within a leading travel brand
- Supportive and dynamic work environment
If you are interested, please send your CV to jobs@mindplus.global or apply below.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Sri Lanka
Sri Lanka, officially the Democratic Socialist Republic of Sri Lanka, formerly known as Ceylon, is an island country in South Asia. It is located in the Indian Ocean, southwest of the Bay of Bengal, and is separated from India by the Gulf of Mannar and the Palk Strait. Sri Lanka shares a maritime border with the Maldives to the southwest and India to the northwest, and lies across the Bay of Bengal from Bangladesh and Myanmar to the northeast and the Andaman and Nicobar Islands of India to the east. Its capital is Sri Jayawardenepura Kotte, while Colombo is its largest city and the political,
More jobs at MindPlus (Pvt) Ltd
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.