MindPlus (Pvt) Ltd
Job Overview:
We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry.
Responsibilities:
- Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries.
- Handle customer complaints and resolve issues in a professional and efficient manner.
- Maintain and update customer records and shipment tracking information.
- Coordinate with internal teams to ensure customer needs are met
- Follow up with customers to ensure satisfaction and maintain long-term relationships.
- Assist in any administrative tasks related to customer care and shipping operations.
Qualifications:
- Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry
- Strong communication skills, both written and verbal, in English.
- Ability to handle customer inquiries, complaints, and resolve issues efficiently
- Knowledge of shipping procedures and logistics
- Proficient in MS Office applications
- Strong organizational and multitasking skills
Why Join us?
- Work with a globally recognized Dubai-based shipping company
- Opportunity for professional growth and development
- Join a supportive team environment focused on customer satisfaction.
If you are interested, please send your CV to jobs@mindplus.global or apply below.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Sri Lanka
Sri Lanka, officially the Democratic Socialist Republic of Sri Lanka, formerly known as Ceylon, is an island country in South Asia. It is located in the Indian Ocean, southwest of the Bay of Bengal, and is separated from India by the Gulf of Mannar and the Palk Strait. Sri Lanka shares a maritime border with the Maldives to the southwest and India to the northwest, and lies across the Bay of Bengal from Bangladesh and Myanmar to the northeast and the Andaman and Nicobar Islands of India to the east. Its capital is Sri Jayawardenepura Kotte, while Colombo is its largest city and the political,
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