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Strong fit if you like operational detail, customer/runner outcomes, and building reliable workflows—not pure software engineering. On-site Seattle plus a product-focused running brand favors people who care about both process rigor and athlete experience.
As a Workflow & Automation Analyst for Runner Experience at Brooks, you’d map how runners and internal teams move through support, digital, and ops flows; document pain points; and build or improve automations that cut handoffs and errors. Days mix stakeholder interviews, process diagrams, tool configuration/testing, and metrics check-ins so runner-facing journeys stay smooth.
Listing indicates on-site in Seattle (remote flag is off).
Likely the journeys runners take with Brooks—support, digital touchpoints, and internal handoffs that shape those moments.
Process analysis, automation tooling, and cross-functional ops or CX work matter more than a single cert path.
Website: brooksrunning.com
Public cache only — not an employee review.
Workflow & Automation Analyst, Runner ExperienceBrooksrunningSeattle, US What This Role Involves In this role at Brooksrunning, you will be instrumental in transforming our AI strategy into tangible benefits for our customer service and sales support teams. Your responsibilities include identifying and prioritizing opportunities to enhance workflows, configuring AI-assisted processes within our support platforms, ensuring high-quality outcomes through structured testing, and providing detailed performance reports. What You'll Do Partner with business and systems stakeholders to identify and prioritize opportunities for workflow improvements Configure AI-assisted workflows in our customer service and sales support platforms Ensure high quality through structured testing and detailed performance reporting Work closely with service leadership across direct-to-consumer and wholesale channels Coordinate with IT and other technical partners on integrations and dependencies What We're Looking For We are seeking an experienced Workflow & Automation Analyst who can bring a blend of analytical skills, strong collaboration abilities, and a deep understanding of AI technologies. You should have experience in configuring workflows, testing processes, and working with technical teams. A passion for running and a commitment to the runner-first philosophy is essential. Why Join Brooksrunning At Brooks, we believe movement is key to feeling more alive. Our culture is driven by excitement, collaboration, creativity, and innovation. We value Runner First, Word is Bond, Champion Heart, There is no “I” in Run, Keep Moving, and welcome everyone from all walks of life. Join us as we inspire others through the power of movement. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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