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Strong fit if you have DAP/change experience and can enable non-technical travel staff at scale in a Queensland-based FCTG environment—not a pure coding role.
As WalkMe Digital Adoption Lead at Flight Centre, you would typically own digital-adoption strategy for internal tools: map journeys for travel agents and corporate users, design WalkMe flows and guidance, partner with IT/product/ops, track adoption metrics, and train champions so new systems stick after go-live.
The listing is Queensland, Australia, with remote flagged off (on-site/hybrid expectation).
It is a major Australian travel agency group founded in 1982, headquartered in Brisbane.
A digital adoption platform used to guide employees through software; the Lead owns strategy, content, and uptake—not just build tickets.
Website: flightcentre.com.au
Flight Centre Travel Group (FCTG) is an Australian travel agency. It was founded in 1982, and is headquartered in Brisbane, Queensland, Australia.
Public cache only — not an employee review.
WalkMe Digital Adoption Lead at Flight Centre in Queensland, Australia Role Overview The Digital Adoption Lead role at Flight Centre involves driving strategic adoption and engagement with our enterprise software. You will collaborate closely with stakeholders across the organisation, including the FCB PMO team, Operations, and Learning & Development to develop and implement a comprehensive strategy focused on value and impact. What You'll Do Develop and execute a holistic digital adoption strategy that maximises software usage and user engagement. Work closely with cross-functional teams to identify areas for improvement in software use and provide actionable insights. Create and deliver training programs and resources to enhance employee proficiency with our enterprise software. Analyse data and metrics to track the success of digital adoption initiatives and make informed recommendations for future improvements. Who We're Looking For We are seeking a highly motivated individual with experience in digital adoption, change management, and software training. You should have excellent communication skills, be able to work collaboratively across departments, and possess strong analytical abilities. A background in technology or a related field is preferred, along with a proven track record of successfully driving digital adoption within organisations. Working at Flight Centre At Flight Centre, you will join a dynamic and innovative team committed to excellence in customer service and technology. Our culture values collaboration, innovation, and continuous improvement. As part of our team, you will have the opportunity to contribute significantly to the digital transformation of one of Australia's leading travel companies. How to Apply To apply for this role, complete your application directly on this page or be redirected to the employer's application platform to finish submitting there. Please ensure all required information is included in your submission. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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