Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through how you troubleshoot a one-way audio or frozen video call: what you check first (endpoint, network, bridge, user device), how you isolate the fault, and how you communicate status to stakeholders. Expect scenarios on multipoint bridges, bandwidth limits, firewall or QoS issues, and scheduled vs ad-hoc conferences. Prepare examples of incident tickets, change windows, and working with vendors or network engineers under time pressure.
Strong fit if you like operational support more than pure project work: steady cadence of system checks, live event support, and clear escalation paths. The title points to hands-on VTC operations at Centuria in Norfolk, VA (not remote), so reliability, calm under pressure, and clear written handoffs matter more than vague “video production” experience.
At Centuria in Norfolk, VA, a Video Teleconferencing Services Operations role is typically on-site and focused on keeping mission or enterprise VTC reliable. A day often starts with checking room systems, codecs, bridges, and network paths before scheduled sessions. You may stand up or join test calls, confirm camera, audio, and display settings, and coordinate with help desk or network teams when quality drops. During live events you monitor connections, handle dropouts, and document incidents. Between sessions you update inventories, apply firmware or configuration changes under change control, and prep rooms for the next slate of meetings.
No. The listing is for Norfolk, VA with remote set to off, so plan on on-site or local facility support for rooms and equipment.
Day-to-day care of VTC endpoints, bridges, room A/V, session monitoring, and incident response so scheduled conferences stay usable.
Concrete VTC or UC support work: platforms used, multipoint calls supported, troubleshooting steps, and any SLAs or after-hours coverage you owned.
Video Teleconferencing Services Operations | Centuria | Norfolk, VA Role Overview This position involves supporting U.S. Fleet Forces Command (USFF) Headquarters at USFF Norfolk, Virginia, as part of the Communications and Information Systems Division (N6). As a key member of this team, you will contribute to Navy Fleet Readiness and Homeland Security through IT support tasks such as program management, network engineering, maritime operations center/tactical systems support, video teleconferencing and audio/visual support, portal management, application development, staff IT business process support, information assurance (IA)/certification and accreditation, database administration, communications security/EKMS support, and general IT support. Responsibilities include organizing and scheduling VTC bridging appointments using various tools and methods of connectivity to make the best use of available resources. Key Responsibilities Organize and schedule a variety of requested VTC bridging appointments using different tools and methods of connectivity, making the best use of available resources. Communicate the details of these appointments to all parties involved. Skills & Qualifications Secret clearance required. Experience in video teleconferencing services operations and support is preferred. Proficiency in using various tools and methods for VTC bridging appointments. Strong communication skills to effectively convey appointment details. Attention to detail and organizational skills are essential. Working at Centuria Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, engineering, and scientific solutions to the Federal Government since 2002. We pride ourselves on having great people who are experts in their fields and take ownership in everything they do. As part of our team, you will be contributing to critical missions that support Navy Fleet Readiness and Homeland Security. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-26 UTC · getajob.ai