Venue General Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect questions on leading a small retail or hospitality team, handling busy service, and keeping a venue profitable without losing guest experience.

• Describe a time you fixed a staffing or stock problem mid-shift
• Explain how you balance labour cost with service speed
• Show how you coach juniors and hold standards

Fit summary

Best suited to candidates who can run a single venue hands-on: people leadership, calm under peak trade, and day-to-day ownership of operations at Yo-Chi in Harristown, Toowoomba.

Day in the role

As Venue General Manager at Yo-Chi - Embrace the Chi in Harristown, Toowoomba, you would typically open and close the store, lead the floor team, keep service standards consistent, and handle rostering, stock, cash, and guest issues through the trading day.

• Brief and coach staff before peak periods
• Watch queues, cleanliness, and product quality
• Resolve customer and supplier issues on site
• Track daily sales, waste, and labour against targets

FAQ from this listing

Is this role remote?

No. The listing is an on-site Venue General Manager role in Harristown, Toowoomba.

What does the venue manager own day to day?

Team leadership, guest experience, stock and cash control, and meeting trading targets for the Yo-Chi site.

Where is Harristown?

Harristown is in Toowoomba, Queensland, Australia (postcode area 4350).

Role overview (listing rewrite)

Venue General Manager at Yo-Chi - Embrace the Chi, Harristown, Toowoomba Role Overview We are excited to welcome Yo-Chi - Embrace the Chi to Harristown in Toowoomba and we're seeking an outstanding Venue General Manager to spearhead our launch. At Yo-Chi, we aim to unite the community through delicious frozen yogurt experiences that inspire joy and foster inclusivity. Core Duties Oversee daily operations of the venue, ensuring smooth running and customer satisfaction Develop and implement strategies for staff training and development Manage inventory levels and ensure efficient use of resources Collaborate with marketing teams to promote events and special offers Maintain a clean, safe, and welcoming environment for customers and staff What You Bring Proven experience in managing venue operations or similar roles A passion for customer service and creating positive experiences Exceptional leadership skills to motivate and develop a team Strong organizational and time management abilities Experience with inventory management systems preferred Working at Yo-Chi - Embrace the Chi At Yo-Chi, we value our employees and provide a supportive work environment. We believe in fostering a culture of inclusivity and innovation where everyone can thrive. Our team enjoys flexible working hours and opportunities for personal growth within the business. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Harristown, Toowoomba, hybrid, or fully remote?