UX Design Team – Researcher

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

• One Team. One Redwood
• Make Your Own Weather
• Obsess over Customer Success
• Work the Problem
• Be Curious
• Own the Outcome
• Respect Each Other

YOUR IMPACT

As UX Designer, you will own the end-to-end design of features and workflows for RunMyJobs, our enterprise automation platform. You’ll collaborate with product managers, engineers, and customers to create intuitive experiences for complex automation workflows that empower finance and IT teams to orchestrate mission-critical business processes. You’ll play a key role in building our design system from the ground up, establishing patterns and components that will scale across our product portfolio.

Product Design & Delivery

• Own end-to-end UX design for entire features and workflows within RunMyJobs
• Design intuitive interfaces for complex enterprise automation scenarios (job scheduling, workflow orchestration, monitoring)
• Create user flows, wireframes, prototypes, and high-fidelity designs that balance user needs with technical constraints
• Collaborate daily with product managers and engineers to ship high-quality experiences
• Participate in agile ceremonies and maintain design velocity alongside engineering sprints
• Conduct design QA and work with engineering to ensure implementation fidelity

User Research & Insights

• Plan and conduct user research activities (interviews, usability tests, observation sessions)
• Synthesize research findings into actionable insights and design recommendations
• Build empathy for enterprise users (finance teams, IT admins, automation engineers)
• Validate design decisions with real users and iterate based on feedback
• Partner with product management and customer success to understand user needs

Design System & Standards

• Contribute to building a new design system for Redwood’s product portfolio
• Create reusable components, patterns, and guidelines that scale across features
• Consider existing design artifacts and evolve them into cohesive system
• Document design patterns and interaction standards
• Collaborate with engineers on component implementation and design tokens
• Advocate for design consistency and accessibility across products

Collaboration & Communication

• Present design work to cross-functional stakeholders and incorporate feedback
• Partner with product managers to define feature scope and success metrics
• Work closely with engineers to ensure designs are technically feasible
• Articulate design rationale and defend design decisions with data and user insights
• Mentor junior designers and share best practices
• Leverage AI tools daily to accelerate design exploration, content generation, and workflow efficiency

YOUR EXPERIENCE

Required:

• 5-7 years of UX/product design experience, ideally in B2B SaaS or enterprise software
• Strong portfolio demonstrating full-stack UX capabilities (research, interaction design, visual design, prototyping)
• Deep experience designing for complex, data-dense enterprise applications
• Proficiency with Figma (primary tool) and modern design/prototyping tools
• Daily hands-on experience using AI tools (ChatGPT, Claude, Copilot, Midjourney, or similar) to enhance design productivity and workflows
• Demonstrated ability to balance user needs, business goals, and technical constraints
• Experience working in agile development environments alongside engineers
• Strong understanding of interaction design patterns, information architecture, and visual design principles
• Proven ability to conduct user research and translate insights into design solutions
• Experience contributing to or building design systems and component libraries
• Excellent communication and presentation skills
• Bachelor’s degree in Design, HCI, or related field (or equivalent experience)

Preferred:

• Experience designing automation, workflow, or developer tools
• Background in enterprise software domains (ERP, finance, IT operations, DevOps)
• Familiarity with accessibility standards (WCAG) and inclusive design practices
• Experience with front-end technologies (HTML, CSS, React) to collaborate effectively with engineers
• Experience using AI tools for design system work (component generation, design token automation)
• Track record of shipping complex features in cross-functional product teams
• Experience with user analytics and data-driven design decisions
• Contributions to open-source design systems or published design work

Personal Attributes:

• Obsessed with understanding user problems and creating elegant solutions
• Comfortable with ambiguity and complex problem spaces
• Strong systems thinking – sees connections between features and broader product experience
• Collaborative and ego-free – incorporates feedback gracefully
• Detail-oriented with high craft standards
• Proactive and self-directed – doesn’t wait for perfect requirements
• Leads by example and demonstrates Redwood’s Core Values every day

ABOUT RUNMYJOBS

RunMyJobs is Redwood’s enterprise automation platform that enables finance and IT teams to orchestrate mission-critical business processes across SAP, Oracle, and other ERP systems. The platform handles job scheduling, workflow automation, monitoring, and alerting for complex, high-stakes operations.

Design Challenges:

• Complex workflows with many dependencies and conditional logic
• Dense information displays (job histories, logs, dashboards)
• Real-time monitoring and alerting interfaces
• Admin/configuration UIs for power users
• Balancing power-user efficiency with ease of learning

Users:

• Finance automation teams
• IT operations and DevOps teams
• System administrators
• Business analysts

DESIGN PHILOSOPHY & TOOLING

Current State:

• Figma is primary design tool
• Existing design artifacts to be evaluated and evolved
• New design system being built from ground up
• Incoming UX Design Manager will drive future tooling decisions

What We Value:

• User research and validation over assumptions
• Design systems and scalable patterns over one-off solutions
• Collaboration and transparency over design in isolation
• Iteration and learning over perfection
• Accessibility and inclusion as baseline requirements