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Be ready to walk through a sample reservation (dates, party size, special requests, confirmation steps) and how you stay calm with busy phones. Prepare examples of accuracy under pressure and polite recovery when a booking cannot be honoured as first requested.
Best fit if you want guest-facing reservations work in Queenstown’s tourism market for Trojan Holdings, prefer structured booking processes, and can work on site rather than remote.
As a UH Reservations – Reservationist with Trojan Holdings in Queenstown, the day centres on booking enquiries: answering calls and messages, checking availability, entering and amending reservations, confirming rates and stay details, and handing off accurate notes to the property team. Expect peak tourist-season volume, careful system accuracy, and clear guest communication for a non-remote role on site.
No. The listing is for Queenstown, Otago (on site).
UH Reservations – Reservationist points to handling bookings, availability, and guest communication rather than front-desk check-in alone.
It is a major South Island resort town and the administrative centre of the Queenstown-Lakes District within Otago.
UH Reservations - Reservationist, Trojan Holdings, Queenstown, Otago The Opportunity Trojan Holdings is seeking a dedicated and experienced Reservationist to join our team at Ultimate Hikes in Queenstown, Otago. As the exclusive operators of multi-day guided walks on the Milford & Routeburn Tracks, we offer an unparalleled experience for adventurers who wish to explore New Zealand's most iconic Great Walks. The Reservationist role will be crucial in ensuring that our clients have a seamless and memorable journey through Fiordland and Mt Aspiring National Parks. Day-to-Day Responsibilities Manage reservations for the Milford, Routeburn, and Greenstone Tracks Provide excellent customer service to potential and current clients Process payments and manage bookings efficiently Handle inquiries and provide information about hiking routes and packages Ensure all reservations meet company standards and policies Who We're Looking For A minimum of 1-2 years' experience in a customer service or reservationist role Excellent communication skills, both written and verbal Proficiency with Microsoft Office and CRM systems Strong organizational and time management skills Passion for outdoor adventures and New Zealand's natural beauty A valid New Zealand driver’s license is required About the Company Trojan Holdings operates Ultimate Hikes, a premier provider of multi-day guided walks on some of New Zealand's most famous tracks. Our team combines expertise in outdoor adventure with a commitment to providing exceptional experiences for our clients. We are dedicated to preserving and showcasing the natural wonders of Fiordland and Mt Aspiring National Parks. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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