Transportation / Customer Service Coordinator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through resolving a late or missed waste pickup from first call to closed ticket.
• Show how you document calls and confirm service or billing changes.
• Explain prioritizing multiple transport/customer requests under time pressure.

Fit summary

Strong match if you like phone-based problem solving, accurate recordkeeping, and coordinating service logistics for a regulated medical-waste operation in Baton Rouge.

Day in the role

At Daniels-Sharpsmart in Baton Rouge, a Transportation / Customer Service Coordinator would field customer calls on medical-waste pickup and service, log issues, confirm schedule or billing changes, and follow up until problems are closed—bridging dispatch and the customer.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals — free
• Alison — Customer Service courses — free to learn

FAQ from this listing

Is this role remote?

No. The listing is on-site in Baton Rouge, LA.

What occupation family does this map to?

Customer Service Representatives (SOC 43-4051.00), with related titles like Account Adjuster and Claims Customer Service Representative.

Which free training fits this path?

HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

Transportation / Customer Service Coordinator at Daniels-sharpsmart in Baton Rouge, LA Role Overview Daniels Health is seeking a dynamic transportation and customer-focused person to join our medical waste treatment facility in Baton Rouge, LA. This combination role combines exceptional customer service with transportation coordination to ensure our clients receive timely, efficient, and high-quality service. Your Responsibilities Coordinate the transportation of medical waste containers to and from client sites Ensure all transportation activities comply with safety regulations and company policies Provide excellent customer service by maintaining open communication with clients and addressing their needs promptly Manage the scheduling and tracking of deliveries, pickups, and returns Collaborate with internal teams to ensure smooth operations and timely service delivery Who We're Looking For We are looking for a detail-oriented individual who can handle multiple tasks efficiently. The ideal candidate should have excellent communication skills, be customer-focused, and possess strong organizational abilities. A minimum of 1-2 years of experience in transportation or customer service roles Strong interpersonal and communication skills Ability to work independently as well as part of a team Familiarity with medical waste management processes is preferred but not required Why Join Daniels-sharpsmart At Daniels Health, we are dedicated to making healthcare safer through our reusable medical waste containers. Our mission is to reduce needlestick injuries and support sustainability while ensuring safety, compliance, and environmental responsibility for our customers. We offer a supportive work environment where you can grow professionally and contribute to a meaningful cause. Join us in our journey towards creating a healthier future! Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Baton Rouge, LA, hybrid, or fully remote?