Traffic Manager – Jordan Lexus

Join Sonic Automotive as a Traffic Manager at Jordan Lexus in Mishawaka, St. Joseph County, where you'll lead customer experience strategy and drive dealership performance. This full-time role centers on optimizing in-store operations, ensuring operational excellence, and partnering with your team to exceed brand standards and sales targets.

About the Role

As Traffic Manager, you're the hub connecting customer flow, dealership processes, and performance metrics. You'll partner directly with the Brand Traffic Management Director and in-store staff to refine how the dealership welcomes, engages, and converts customers. Your focus spans three critical dimensions: adherence to Sonic's operational standards, structural efficiency within the showroom environment, and consistent achievement of brand-level KPI targets. This is a hands-on position that balances strategic oversight with day-to-day execution.

What You'll Do

• Ensure full compliance with Sonic Automotive's Traffic Management Playbook across all dealership operations
• Own the layout, workflow, and functionality of in-store traffic patterns to maximize customer engagement
• Monitor and report on key performance indicators aligned with Sonic brand benchmarks
• Collaborate with sales, management, and support teams to identify operational strengths and growth opportunities
• Execute strategic initiatives that drive customer experience improvement and sales performance
• Support the dealership's execution of brand standards and company goals

What We're Looking For

• Proven experience in automotive retail operations, sales management, or dealership traffic coordination
• Strong organizational and process-management skills with attention to detail
• Ability to analyze performance data and translate insights into actionable improvements
• Excellent communication and collaboration skills across all levels of the dealership team
• Commitment to compliance and operational excellence in a fast-paced environment
• Reliability, accountability, and a customer-first mindset

About Sonic Automotive

Sonic Automotive is a leading automotive retailer with a commitment to operational excellence and customer satisfaction. As a Traffic Manager within the Sonic network, you'll have access to industry-leading training, performance systems, and a supportive team culture dedicated to professional growth.

How to Apply

Ready to drive success at Jordan Lexus in Mishawaka? Apply now through this listing to join our team and make an immediate impact on dealership performance and customer experience.