Tour Guide Assistant

The primary function of this role is to assist with the daily operations of the Madison Square Garden All Access Tour while helping deliver a world-class guest experience. This individual will:

• Assist tour guides throughout the tour route.
• Ensure the safety, security, and organization of tour guests.
• Operate technology stations along the tour route.
• Set up and break down tour props and equipment.
• Serve as a brand ambassador for venue tours.
• Help create memorable and engaging experiences for guests.

What Will You Do?

• Set up and break down the check-in desk, waiting area, photo experience, and virtual reality stations (no prior VR experience required).
• Trail tours to ensure guests remain together and tours remain secure.
• Support tour guides by researching additional information and providing translations when needed.
• Welcome guests during check-in and collect demographic information.
• Serve as a brand ambassador on the arena plaza steps and in the box office lobby to encourage tour participation.
• Assist with the arrival and organization of large tour groups.
• Secure, monitor, and return tour-related equipment, including radios, keys, uniforms, lockers, and props.
• Conduct routine inspections of the tour route throughout the day.
• Collaborate effectively with team members across multiple departments.
• Participate in special projects and perform additional duties as assigned.
• Deliver exceptional experiences for guests, partners, and team members while adhering to appearance and presentation standards.

What Do You Need to Succeed?

• Experience in a guest-facing role with a strong focus on customer service and experience.
• Strong attention to detail and organizational skills.
• Background in event ushering, guest relations, hospitality, or the service industry preferred.
• Ability to adapt quickly to changing requests and priorities.
• High level of commitment, reliability, and flexibility.
• Availability to work at least 4 days per week, including Sundays and holidays as needed.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
• Flexibility to work weekends, evenings, nights, and holidays.
• Must be able to thrive in a fast-paced environment.
• This is a seasonal, part-time position.

Special Requirements

• Must be able to lift and carry equipment weighing up to 25 pounds.
• Must be able to operate virtual reality and other immersive technology (training provided; no prior experience required).
• Bilingual candidates are preferred.