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Be ready to discuss fan-facing service, accurate sales and membership admin, and how you prioritise busy match weeks. Expect examples of CRM or ticketing systems you have used, conflict resolution with customers, and working with a sports or events team without inventing specific club systems not named in the listing.
Strong fit if you enjoy sports-business operations, precise admin, and supporter contact for a professional football club environment in Wellington. Thin source data means culture and pay should be confirmed directly with Global Elite Sports.
As Ticketing & Membership Executive for Wellington Phoenix work under Global Elite Sports, a typical day centres on membership and ticket sales support: handling fan enquiries, processing renewals and new joins, coordinating match-day and season-pass logistics, and keeping CRM and seating records accurate. You would work with marketing and operations so membership offers and match tickets stay clear and available to supporters.
No. The listing marks remote as not available; expect work based in Wellington, Greater Wellington.
Ticketing & Membership Executive – Wellington Phoenix, posted via Global Elite Sports.
See the city overview on Wikipedia’s Wellington page; confirm workplace details with the employer.
Ticketing & Membership Executive - Wellington Phoenix Global Elite Sports, Wellington, Greater Wellington Role Overview The Ticketing & Membership Executive role at Wellington Phoenix is pivotal in supporting the club's growth and enhancing fan engagement. This full-time position will be based in Wellington, with no remote option available. What You'll Do Manage all aspects of ticket sales, ensuring a seamless customer experience through various channels including online, phone, and in-person interactions. Oversee membership programs, providing exceptional service to members and driving member retention and growth. Collaborate with the marketing team to develop and implement promotional strategies that attract new fans and retain existing ones. Analyze sales data to identify trends and make informed decisions to optimize revenue streams. Ensure compliance with all relevant regulations and policies related to ticketing and membership services. What We're Looking For A proven track record in sports or event management, preferably within a professional football club setting. Strong customer service skills with the ability to handle high-pressure situations effectively. Excellent communication and interpersonal skills for engaging with diverse stakeholders. Familiarity with CRM systems and experience using ticketing software is advantageous. A passion for football, particularly the A-League competition, and a commitment to the Wellington Phoenix community. More About Global Elite Sports Global Elite Sports is committed to fostering a vibrant and passionate football community in New Zealand. As part of this mission, we are dedicated to providing world-class fan experiences through our ticketing and membership initiatives. The successful candidate will play a critical role in achieving these goals. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in shaping the future of New Zealand's biggest football club!
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