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Strong fit if you like high-touch shopper help for a performance running brand, can work on-site in Seattle, and are comfortable with temporary DTC support during busy retail cycles.
As a temporary Customer Service Specialist focused on Direct-to-Consumer at Brooks Running, a typical day would center on shopper and order support: answering product, sizing, shipping, and return questions; updating tickets/CRM notes; coordinating with warehouse or fulfillment partners; and escalating quality or warranty issues. Peak volume often tracks launches and promo periods when retail coverage of Brooks shoes spikes.
No. The listing marks remote as off; expect Seattle, Washington on-site work unless Brooks states otherwise in the offer.
You support customers buying from Brooks channels (site/app/phone), not primarily wholesale retail partners—orders, product questions, and post-purchase issues.
No certification family or paid prep resources were provided for this listing; focus on CX experience and product curiosity instead.
Website: brooksrunning.com
Public cache only — not an employee review.
BROOKSRUNNINGSeattle, Washington, USTemporary Customer Service Specialist - Direct to Consumer The Opportunity At Brooksrunning, we are seeking a dynamic and enthusiastic Temporary Customer Service Specialist to join our Runner Experience Team. This role is crucial in providing exceptional customer service during our busiest season. You will be responsible for responding to emails, calls, social media, chats, text messages, and product reviews. The position requires a flexible schedule and the ability to work effectively under pressure. Day-to-Day Responsibilities Respond enthusiastically to customer inquiries via email, phone, social media, chat, text, and product reviews. Provide expert product knowledge and support for all areas of the business where a direct connection with a runner is present. Attend virtual trainings during your first and second full weeks (Monday through Friday, 8am to 5pm PT). What You Bring A passion for running and customer service. Excellent communication skills, both written and verbal. The ability to work in a fast-paced environment with a positive attitude. Basic knowledge of running products and terminology is preferred but not required as training will be provided. Working at Brooksrunning Joining the Brooksrunning team means being part of a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values—Runner First, Word is Bond, Champion Heart, There is no “I” in Run, Keep Moving—drive our success and connect us as one community. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Let’s run together!
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