Teller

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through balancing a till with a discrepancy
• Describe verifying customer ID and spotting fraud risk
• Give an example of calming a frustrated banking customer
• Explain how you prioritise queues while keeping service quality

Fit summary

Strong fit if you like face-to-face retail banking, precise cash work, and representing a major Australian bank (Westpac) in a Maitland-area branch. Less ideal if you need remote work or pure back-office finance.

Day in the role

As a Westpac Teller you open the branch day by greeting customers, taking cash/cheque deposits and withdrawals, processing cards and transfers, issuing receipts and change, and keeping the till accurate and stocked. You answer product and balance questions, help resolve simple service issues, and hand complex banking needs to specialists—always under Westpac cash-handling and ID checks.

Skills to emphasize

• Accurate cash, cheque, and card handling
• Customer greeting and clear product explanations
• Complaint handling and basic problem solving
• Till balancing and float awareness
• Calculator/register discipline and ID verification habits

FAQ from this listing

Is this role remote?

No. The listing is on-site in South Maitland, Maitland Area.

What does a Westpac Teller mainly do?

Process deposits, withdrawals, and payments; greet customers; issue receipts and change; keep the till accurate; and resolve routine service questions under bank procedures.

Where can I read more about Westpac?

Company overview: Wikipedia; corporate site: westpac.com.au.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
• Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
• Answer incoming phone calls.
• Answer customers' questions, and provide information on procedures or policies.

O*NET source

Company facts (cached)

Website: westpac.com.au

Westpac Banking Corporation is an Australian multinational banking and financial services company headquartered at Westpac Place in Sydney.

Public cache only — not an employee review.

Role overview (listing rewrite)

Teller at Westpac Group in South Maitland, Maitland Area Position Summary Create your best future and join Westpac as a Teller working in our branch in Maitland. In this role, you will be the first point of contact for customers visiting our branch, creating a welcoming and supportive experience from the moment they walk in. What You'll Do Engage with customers to create meaningful conversations that uncover their needs Utilize your knowledge of Westpac’s products and services to provide excellent service Process transactions efficiently, ensuring accuracy and customer satisfaction Handle cash and other financial instruments in a secure manner Assist with administrative tasks such as maintaining records and updating customer information Qualifications High school diploma or equivalent Prior experience in a similar role is preferred but not required Strong communication skills to engage effectively with customers Attention to detail and accuracy in handling financial transactions Able to work well under pressure and manage multiple tasks simultaneously Flexibility to work varying hours, including weekends and evenings if needed About Westpac Group Westpac Group is a leading Australian bank with a strong presence in the South Maitland area. As part of our team, you will have access to comprehensive training programs and opportunities for career growth. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in South Maitland, Maitland Area, hybrid, or fully remote?