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Expect scenario questions on isolating network faults, setting least-privilege access, documenting tickets, and responding to a suspected breach. Be ready to walk through a diagnostic sequence and how you escalate hardware or router issues.
Strong fit if you like structured troubleshooting, clear documentation, and security-minded support for Veem users in a Canada-based Technical Support Specialist role (not listed as remote).
As a Technical Support Specialist at Veem in Canada, a typical day centers on diagnosing network and access issues, restoring connectivity, and keeping systems secure.
Build strength in network diagnostics, permission and security configuration, backup practices, breach reporting, and basic LAN/WAN router setup. No certification list or costs were provided for this posting.
Core work is diagnosing network problems, managing access and security settings, backing up data, documenting support, and assisting with LAN/WAN equipment—aligned with O*NET 15-1231.00 tasks.
The listing is for Canada and is not marked remote, so plan on a Canada-based work arrangement unless Veem states otherwise.
Diagnostic testing, permission configuration, security incident reporting, network documentation, and comfort with routers or related gear.
Public-domain labor data — prepare examples for 2–3 of these.
Tech Support Specialist at Veem - Full Time, In-Office Location in Canada About the Role The Technical Support Specialist role at Veem is a customer-focused position designed to provide frontline support and guide customers through technical onboarding and API integrations. This intermediate-level role involves resolving platform, account, payment, and integration-related questions via phone, email, and live chat. You will also assist in configuring, testing, launching, and stabilizing new integrations for both existing and new customers. Your Responsibilities Resolve customer inquiries related to the Veem platform, accounts, payments, and API integrations through phone, email, and live chat support Support customers in configuring, testing, launching, and stabilizing their integrations Take ownership of cases from initial inquiry to resolution Translate technical requirements into clear and practical guidance for both technical and non-technical users Collaborate cross-functionally with Product, Sales, and Operations teams to ensure seamless customer experiences What You Bring A minimum of 3 years of experience in technical support or a related field Strong problem-solving skills and the ability to translate complex technical issues into clear, practical guidance for non-technical users Excellent communication and interpersonal skills Familiarity with API integrations and platform configurations is preferred A proactive approach to customer service and a commitment to delivering exceptional support experiences More About Veem Veem is transforming global money movement by providing seamless, transparent, and scalable cross-border payments. Our solution combines global payments, foreign exchange optimization, and embedded financial tools to help businesses—from small and medium-sized enterprises (SMBs) to large platforms—operate and grow internationally with confidence. We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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