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Be ready to walk through how you diagnose a recurring PC or network issue, prioritise tickets under load, explain technical steps to non-technical staff, and work within council or large-organisation process and security rules.
A solid fit if you enjoy calm, structured support work for local government users in Tauranga and prefer an on-site Technical Support Officer role at Western Bay of Plenty District Council over remote-only tech jobs.
As a Technical Support Officer at Western Bay of Plenty District Council in Tauranga, a typical day is likely to centre on helping staff and systems run smoothly: triaging tickets, diagnosing hardware or software issues, guiding users through fixes, and escalating complex faults. You would also document solutions, support council apps and networks, and keep service levels steady for a public-sector workplace.
Focus on practical helpdesk skills: ticketing, Windows/desktop support, networking basics, clear user communication, and documentation. No specific certification pathway or costs are provided in the source data for this listing.
No. The listing is for Tauranga, Bay of Plenty, with remote marked as not available.
Day-to-day work usually means user support, incident triage, basic fixes, and escalating harder problems so staff can keep working.
The location given is Tauranga in the Bay of Plenty region of New Zealand / Aotearoa.
Tech Support Officer at Western Bay of Plenty District Council, Tauranga, Bay of Plenty What This Role Involves The Technical Support Officer will play a crucial role in ensuring the smooth operation and maintenance of IT systems across our district. Responsibilities include troubleshooting hardware and software issues, providing user support, and maintaining network infrastructure to ensure seamless communication and data management. Day-to-Day Responsibilities Troubleshoot and resolve technical issues reported by staff and residents Provide first-line IT support for a wide range of hardware and software applications Maintain and update the organization’s network infrastructure to ensure reliable connectivity Perform regular system backups and maintain data integrity Document all incidents, resolutions, and changes in the IT service management system What You Bring A degree or diploma in Information Technology or a related field Proven experience in technical support roles within an organizational setting Strong problem-solving skills with the ability to work independently and as part of a team Familiarity with Windows, macOS, and Linux operating systems Experience with network management tools and protocols such as DHCP, DNS, and VLANs A proactive approach to maintaining IT infrastructure and resolving issues promptly Why Join Western Bay of Plenty District Council At Western Bay of Plenty District Council, we are committed to making a positive impact on the communities we serve. Our focus is on sustainability, community engagement, and delivering high-quality services that support our residents’ needs. As a Technical Support Officer, you will have the opportunity to contribute to projects that shape the future of our district while working in a dynamic and supportive environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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