- Full Time
- Chicago, IL
Jetsupport
Position Summary
As JSSI’s Technical Support Manager, you’ll lead and mentor a team of four Technical Support Specialists across our Chicago and Philippines locations. You’ll own our Zendesk ticketing platform and overall Service Desk operations, coordinating with support agents across the organization to ensure that the high Service Desk standards our users count on are met every day. This is a pivotal moment for our team: we’re beginning an AI transformation, and you’ll champion the adoption of AI and automation to resolve tickets faster, elevate customer service, and accelerate how the team learns and grows. This is a hands-on, player-coach role: beyond leading the team, you’ll personally work escalated tickets, lead projects, deliver white-glove support to our executives, and step in on any task when the team is at capacity to keep us on SLA.
To apply for this job please visit jobs.lever.co.
Explore Jetsupport online
Working in Chicago, Cook County
Weather right now in Chicago, Cook County: checking… · Local time: · Air quality: · Daylight: · UV index:
Illinois is a state in the Midwestern region of the United States. It borders on Lake Michigan to its northeast, the Mississippi River to its west, and the Wabash and Ohio rivers to its south. Of the fifty U.S. states, Illinois has the fifth-largest gross domestic product (GDP), the sixth-largest population, and the 25th-most land area. Its capital city is Springfield in the center of the state, a
🇮🇱 Relocation safety for Israel: High Risk — via Warnely, CC BY 4.0
National unemployment rate in Israel: 3.5% — via World Bank
- Elevation 193m (633 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.