Delinea
Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.
Requirements
- Provide post-sales phone and email support to the Delinea customer base.
- Resolve technical customer problems and drive process/policy improvements through root cause analysis.
- Call customers to troubleshoot technical issues.
- Participate in group problem solving meetings to overcome challenging issues.
- Researching and solving complex issues.
- Working closely with Team Lead to meet SLA and customer requirements.
- Test and verify product functionality to reproduce customer issues.
- Document detailed failure and solution information within cases.
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United Kingdom
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in northwestern Europe, off the coast of the continental mainland. It comprises England, Scotland, Wales and Northern Ireland, with a population of over 69 million in 2024. The UK includes the island of Great Britain, the north-eastern part of the island of Ireland, and most of the smaller islands within the British Isles, covering 94,354 square miles (244,376 km2). It shares a land border with the Republic of Ireland and is surrounded by the Atlantic Ocean, the North Se
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