Delinea
The Escalations Director (ED) is a senior, cross-functional leadership role created to manage and resolve customer escalations that have moved beyond technical troubleshooting into the realm of business and political risk.
Requirements
- Significant experience in a customer-facing leadership role within a B2B cybersecurity or enterprise SaaS environment (typically 8+ years)
- Demonstrated experience managing complex, high-stakes customer situations involving senior stakeholders on both sides
- Familiarity with Privileged Access Management (PAM), Identity Security, or adjacent cybersecurity domains — sufficient to engage credibly with both technical teams and security-conscious customers
- Proven ability to operate effectively under pressure and drive outcomes in ambiguous, fast-moving situations through influence rather than authority
- Strong executive presence with the ability to command confidence in a room, whether with customers, peers, or company leadership
- Exceptional written and verbal communication skills, with the ability to produce the right communication at the right time for the right audience
- Demonstrated success collaborating across multiple functions (Support, Professional Services, Customer Success, Product Management, Product Engineering, Renewals, and Sales)
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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