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Technical Support Engineer

Kaseya Careers at a glance

Kaseya Careers

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you’ll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

  • Working knowledge of major OS – Linux/UNIX systems, Windows OS C Virtualization technologies – VMware and Hyper-V.
  • Experience with BIOS/UEFI troubleshooting and system boot
  • Hands-on experience with Linux commands C troubleshooting using PuTTY/SSH.
  • Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
  • Windows server and workstation hardware
  • Windows Server Core management C Administration skills (roles and features, disk management).
  • Active Directory permissions (ACLs) C Group
  • Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage
  • Understanding of file systems (NTFS, FAT, ext4), permissions, backup C recovery concepts and methodologies
  • Basic Knowledge of MS Exchange Server, MS SQL C Oracle DB
  • Familiar with OSI model C experience with troubleshooting Network stack – TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute)
  • Firewall rule configuration and troubleshooting ports block, identifying latency C packet
  • Excellent written and verbal communication

Preferred

  • Industry-accepted certifications or equivalent work experience in one or more of the following areas:
    1. CompTIA A+
    2. CompTIA Network+
    3. CompTIA Server+
    4. CompTIA Security+
    5. Microsoft Certified Azure Administrator
    6. Red Hat Linux
    7. VMware VCP
    8. AWS Certified Solutions Architect

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

To apply for this job please visit www.kaseya.com.

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Working in Bangalore, Karnataka

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Bengaluru, also known as Bangalore, is the capital and largest city of the southern Indian state of Karnataka. As per the 2011 census, the city had a population of 8.4 million, making it the third most populous city in India and the most populous in South India. The Bengaluru metropolitan area had a population of around 8.5 million, making it the fifth most populous urban agglomeration in the country. It is located towards the southern end of the Deccan Plateau, at an altitude of 900 m (3,000 ft) above sea level. The city is known as India's "Garden City", due to its parks and greenery.

Karnataka is a state in the southwestern coast of India. It was formed as Mysore State on 1 November 1956, with the passage of the States Reorganisation Act, and renamed Karnataka in 1973. The state is bordered by the Lakshadweep Sea to the west, Goa to the northwest, Maharashtra to the north, Telangana to the northeast, Andhra Pradesh to the east, Tamil Nadu to the southeast, and Kerala to the so

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  • Elevation 921m (3,022 ft)

Source: Wikipedia (state)

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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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