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Home / Technical Support Engineer

Technical Support Engineer

Full Time
Atlanta, GA (Remote)
Posted 2 years ago

Tractian at a glance

Tractian

Tractian

Customer at Tractian

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you’ll do

As a Technical Support Engineer, you’ll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You’ll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you’ll create support materials and share your expertise to drive technical reliability and customer success.

To apply for this job please visit jobs.lever.co.

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What people say about Tractian

Common Beginner Mistakes with React Hacker News · 2023-03-12
Joining a Different YC Hacker News · 2015-08-03
Ask HN: Who is hiring? (August 2015) Hacker News · 2015-08-03

Recent news

The Job Market May Be Struggling — But This Atlanta Startup Is Still On A Hiring Spree - Hypepotamus Hypepotamus · 10 Apr 2026
One of the country’s fastest-growing AI startups moves HQ to Midtown - Atlanta Journal-Constitution Atlanta Journal-Constitution · 02 Feb 2026
AI company for manufacturers expands Midtown Atlanta presence - The Business Journals The Business Journals · 04 Feb 2026
AI Software Firm Moving HQ To Midtown's Coda - Bisnow Bisnow · 02 Feb 2026
‘Industrial Copilot’ Tractian Raises Another $120 Million - Forbes Forbes · 05 Dec 2024

Aggregated from public discussions and news; opinions are the authors’ own.

Working in Atlanta, Fulton County

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National unemployment rate in US: 4.2% — via World Bank

Elevation 349m (1,145 ft)

Market context

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