Technical Customer Success Manager

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

Tech Customer Success Manager at Cloudinary - United States About This Position We are seeking a Technical Customer Success Manager to join our growing team. As a key member, you will be responsible for building and maintaining strong relationships with technical and business stakeholders, ensuring successful adoption of our Image, Video, and DAM platform. Responsibilities Act as the primary point of contact for a portfolio of enterprise customers Help customers achieve their business objectives by driving product adoption and customer satisfaction Work closely with Sales, Support, Professional Services, Product, and R&D teams to proactively drive renewals and expansion opportunities Build trusted relationships with technical and business stakeholders to ensure successful onboarding and ongoing support Requirements Proven experience in a Technical Customer Success role within the tech industry, preferably with an SaaS platform In-depth knowledge of image and video management systems and their implementation Strong technical background, including proficiency in cloud technologies and APIs Excellent communication skills to effectively engage with both technical and non-technical stakeholders Aptitude for problem-solving and a proactive approach to customer success Experience working in a fast-paced, globally distributed environment About Cloudinary Cloudinary is the Image and Video API platform trusted by millions of developers worldwide. We power websites with faster, richer user engagement and breakthrough creativity through our suite of products that support everything from developer efficiency to brand storytelling. Our team is united by a shared commitment to building smart, scalable technology and fostering a culture rooted in humility, curiosity, and collaboration. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in United States, hybrid, or fully remote?